Log in taking too long

[alambert1]

I have multiple students not able to log in from sso.canvaslms.com. It is staying that it took to long. How would I fix this? I have tried going through the instructure website, directing them to canvas.instructure.com, but when I do that, it shows they are not logged in. When we are trying to log in, it redirects to the sso page. Help please! I'm at the end of our trimester and it is getting to crunch time. 

ETA, here are pictures of the two screens we are battling with.

  

[NoahBoswell]

Hi there @alambert1 ,

Would you provide a photo to the SSO page it's directing them to?

- Noah

[alambert1]

Here is a picture of one of my student's computers.

[alambert1]

@NoahBoswell 

We are also getting this screen, but the blue hyperlink doesn't work. Help!

[alambert1]

@NoahBoswell 

We are also getting this screen, but the blue hyperlink doesn't work. Help!

[NoahBoswell · Accepted solution]

According to status.instructure.com, this issue has been resolved. If you still experience issues, I recommend reaching out directly to Canvas Technical Support for assistance.

- Noah