Problems with the login page.

[ErickDS]

Hello, greetings.

For a few weeks now, there's been a problem logging into Canvas regardless of the browser. When you access the login page, it goes blank, and the URL in the address bar changes to a very long one.

Sometimes this happens, other times it only lets you log in or the login box appears when you use Chrome, and other times the Opera GX browser.

This doesn't happen to several teachers using CANVAS.

This is how the Canvas login page appears when it doesn't allow you to enter your email and password.

https://drive.google.com/file/d/1KeLL7qTmYHiad_TgzZytiRpOPB-f3sXB/view?usp=sharing

Question

Will Canvas no longer be free?

[NoahBoswell · Accepted solution]

Hey there @ErickDS ,

Thanks for asking on the Instructure Community!

Since it appears that you're trying to login to your account using a service provider (i.e. google), this seems to be something on there end. I've noticed myself that using google to sign in has been slow recently, however I haven't experienced issues logging in when using the default Canvas login method. That said, this behavior likely isn't intentional. 

I recommend restarting your device as well as disconnecting and reconnecting to the WiFi and re-trying to see if that helps at all. If not, maybe it would be worth submitting a help desk ticket to Canvas Technical Support?

Best,
Noah

[ErickDS]

Thank you very much. I'll take that into account so we can solve the problem.

Best regards.