Storyline 360 Content Not loading Properly

[VictoriaN]

I am uploading Storyline 360 files to Canvas. Most upload fine (I publish for WEB, HTML5, and zip the file. I create a folder in the FILES section of Canvas and upload, expanding the zip file. I then link the story.html file to a Canvas module), but the latest one uploaded and then shows like this. The font is off, the screen is dark, it's not working. Any ideas? Is it using Flash? 

[Chris_Hofer]

I would also be interested in an answer to this, too.  I am working with an instructor at our school who is also incorporating Articulate Storyline content in a course.  It looks like he is following the same steps that you've outlined, @VictoriaN.  The font is a little screwed up, too.  For example, some of the words within his slides are missing letters, and the slides are not showing full screen.  I suggested he reach out to the tech support folks at Articulate Storyline to see if they have any suggestions.

[VictoriaN]

@Chris_Hofer I spent quite a lot of time trying to figure out where the problem was coming from...I created the zip file and uploaded quite a few times (definition of insanity), I tried to make a new file and import the slides in and rename it, I tried to start with a new file and import scene by scene with an attempt to upload each time to see where it might break (it broke immediately and even worse), I tried to upload to my work Canvas account with a university, nothing worked. Then, I read in the Articulate community of a similar problem being caused by a corrupted file. At that point, I made a short storyline lesson and uploaded it; it worked, so I assumed that the issue might be a corrupted file and not necessarily a Canvas issue. I rebuilt the lesson, which took hours, and made sure to avoid visuals from outside sources. I had used a couple of visuals from a collection I had purchased about 5 years ago. It uploaded and is working just fine. Fingers crossed. 

[Chris_Hofer]

@VictoriaN ...

Interesting...thank you for the information.  I will be sharing this thread with my colleagues tomorrow morning when I am at work.  Thanks for the information!

[a3moura]

I am facing a similar problem. If the mp3 file is away then the storyline runs. 

[mark_rollins]

I am experiencing the same issue with Articulate Storyline 3 files. When copying code from an existing course created last year the font, format is fine (Image Top). But when I upload the same zip file into a new page I lose the font, format and script freezes.(Image bottom).

Any suggesting would be grateful.

Mark

[emily_smith2]

I am having the exact same problem. The storyline file worked in June. Now it doesn’t and yet nothing in the file has been changed. But the font is full of symbols and squares or the files just don’t load at all. 
This seems to be such a common error for us with storyline and canvas, I feel like we may need to abandon it.  Such a shame as we have created some really beautiful content in storyline. 

[antonio]

Hello! Any solution for this issue? Looks like it is not a isolated problem.

[Mayy]

Hello everyone, I think that the problem is not with the storyline projects because it seems that we have all tried with the same files we published in June and July, They worked very well, but all of a sudden they are freezing or not displaying properly. I believe that the scorm adaptability feature in Canvas is no longer working, and that is why we are all facing the same problems. I opened a ticket when this problem started, but they said that the FFT accounts are not supported. The final solution I found was to publish the storyline project on Rise 360, copy the sharing link form Rise and embed the URL in a page in Canvas.

[VictoriaN]

I was not using the SCORM function...I uploaded the storyline projects just as material for the course, not as a graded assignment. Would the SCORM function still be interfering if I had not explicitly connected it? I am also using a free teacher account for these lessons and tried to open a ticket for help. I got the same message...that our tickets are not being supported.

[Chris_Hofer]

@Mayy and @VictoriaN ...

We are waiting to hear back from our CSM at Instructure because we had heard (maybe here in the Community) that SCORM needed to be enabled in our account in order to get Articulate Storyline content to work.  We've not heard back yet, but we will be trying this in our Canvas environment.  It also sounds like the SCORM Cloud LTI is different that the SCORM component we are waiting to be enabled.  Fingers crossed.

[Mayy]

Thanks a lot for the update, Chofer.

[antonio]

I opened a ticket too, but without any response until now.

[mas]

I am having the same issue. I uploaded some Storyline content last month and it worked fine, and is still working fine. I uploaded some Storyline content last week, same build of Storyline, and now the content area of my project appears as all gray.

[aleisha_jade]

We're experiencing the same issue; with some storyline files but not all.

[VictoriaN]

I'm going to submit the problem again to see if we can get an answer. If someone has a paid account, please submit it, too. I have encountered this only in my free account. I have not found this yet with my work account, so can't submit from there. 

[VictoriaN]

My request for help from my free account was rejected again. And now the project I totally re-created is also failing. It won't load at all.

I have resorted to publishing on Google Cloud platform and embedding a link from there in the module. 

[Chris_Hofer]

Hello @VictoriaN ...

Curious...where exactly are you publishing on Google Cloud?  Are you uploading all of the Articulate Storyline files to a folder within your Google Drive account?  Could you possibly describe your process?  Thanks!

[VictoriaN]

I upload the whole folder to a bucket in my cloud platform account. Here is a link to the tutorial I followed to do it. I'm not an IT person and can't program, so I rely on this kind of help.  https://www.youtube.com/watch?v=oHcB8dksPiM 

[a3moura]

After a lot of tries I put the storyline line in an AWS Cloud and worked fine. It seems that is a CORS problem when using the Canvas as a web browser.

[mas]

I contacted Articulate Support and Canvas Support and here is what they had to say:

Articulate Support: "As much as I would like to provide assistance with the troubleshooting but, we don't support troubleshooting issues if it is only happening on a 3rd party's environment."

Canvas Support: "Since Storyline is a third-party product we unfortunately are not able to provide direct support for the content but you may want to try re-uploading the presentation that is not displaying properly to make sure that the appropriate files are in the course. "

This leaves us as the consumers without a solution, and without any indication that a solution is being worked on. Articulate and Canvas are among the most popular providers of their respective services, and users NEED the two to work together. Frankly I am baffled that neither party is interested in making this work.

[Chris_Hofer · Accepted solution]

Just a quick update...  This past Friday we asked our Instructure CSM (Customer Success Manager) to turn on the SCORM LTI in our Canvas environment.  (I guess this is different than the SCORM Cloud LTI that is listed on the EduAppCenter.)  Once our CSM turned on SCORM, these are the steps we followed: 

1. Export Articulate Storyline content to SCORM / HTML5.  This should be exported to a *.zip file.
2. Enable the SCORM course navigation button in a course.
3. Click on the SCORM course navigation button on the left side of your screen after it has been enabled.
4. Click on the Upload button at the top right corner of the SCORM screen.  Choose the *.zip file that you exported in Step #1.
5. When given an option, select the Ungraded assignment option to export into the course.  This should place the Articulate Storyline content on the Assignments page of the course.
6. Click on the Assignments page, and then the name of the Articulate Storyline content to view it.  Hopefully it will work as expected.

Hope this will be of some help to others.  Fingers crossed!  🤞

[VictoriaN]

Thank you @Chris_Hofer ! The same problem occurred in my work account yesterday, and the person in charge of the platform said that the procedure you outlined above had been their procedure for Storyline files. I did it, and it worked! In my free account, I'm still using the cloud platform solution. 

[mathnot]

So how do i get a Scorm into a module page as Content...not as assignment???

Kind regards,

Math

[Chris_Hofer]

@mathnot ...

I don't have tons of experience with SCORM, but I'm not sure the option I've describe above allows for that kind of content to only be displayed on a page and not an assignment.  If you make the assignment non-graded, that's probably your best option.

[VictoriaN]

I make mine a zero point assignment. I can't find a way to make them appear as content using the SCORM method...just happy they show up and work!

For my volunteer work, I link from my google cloud account, so they show up as a link, not an assignment.