The Instructure Community will enter a read-only state on November 22, 2025 as we prepare to migrate to our new Community platform in early December. Read our blog post for more info about this change.
What is the purpose of this campaign?
As users navigate around their learning management system, they will inevitably require help to utilize some of the tools. Equipping users with the ability to help themselves, not only reduces the number of support requests for your institution but also empowers users. The purpose of this campaign is to promote the use of the Impact Support Center, by informing instructors & students how the Support Center works. That is, that contextualized help is readily available to them without navigating away from the page they are on, no matter where they are in the LMS.
Tool categories
🔧 The 'Original Courses' tool category should be toggled on in your dashboard to display the content of this campaign. Click here to find out how to manage tool categories in your dashboard.
Message Placement
📌My Institution > Page 📌 Institution Homepage > Support Center Icon
Support Articles
The articles of this campaign are custom made by Impact and cannot be previewed outside the Dashboard
- Video: How does The Impact Support Center work?
- How to move the Support Centre icon
How can the impact of this campaign be measured?
Campaign engagement
Views on messages & links on support included inside messages
Views on support articles included in this campaign
Community help
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