What is the purpose of this campaign?
As instructors and students navigate around their learning management system, they will inevitably require help to utilize some of the tools. Equipping users with the ability to help themselves, not only reduces the number of support requests for your institution but also empowers users. The purpose of this campaign is to promote the use of the Impact Support Center, by informing users how the Support Center works. That is, that contextualized help is readily available to them without navigating away from the page they are on, no matter where they are in the LMS.
Message Placement
📌Dashboard page 📌Course page: support button
Support Articles
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Video: How does the Impact Support Center work? (Custom Impact article)
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How to move the Support Center Icon (Custom Impact article)
How can the impact of this campaign be measured?
Campaign engagement
Views on messages & links on support included inside messages
Views on support articles included in this campaign
