MacBook pro users--issues with images in quizzes.

Community Member

Instructor issue--

Everyone: I use images in my exams and quizzes.  I've had three students who have had problems with images not loading.  All three students have told me that they are Safari users, and two of the three are MacBook users.  I myself had the same issue with my iPhone, which has iOS 14.0.1 installed.

Canvas tech support was not of much help.  They suggested disabling the "Prevent Cross-Site Tracking" function and/or clearing the cache.  That did not help for me.  Using different browsers (Edge, Chrome) did not help either.

On my phone, the Canvas app worked perfectly, but that is not an option for Mac users.

Any other suggestions what can be done?

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