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joseph_allen
Community Champion

Grades Incorrect in Canvas Mobile?

We are seeing incorrect grades in Canvas mobile on both the parent app and the student app.   I am posting this here because it would only effect K12 as we are the prime users of grading periods.   What we are seeing is that the parent app is showing the grade for "all grading periods" instead of the current grading period which is "Quarter 2".  On the student app, it is defaulting to "all grading periods" instead of the current grading period.  Students have the ability to change, but they shouldn't have to.  And the grade on the front card in mobile is inaccurate.  This has been going on for several days.  We've contacted support, CSM etc.   Just wondering if others are having the same experience?  Inaccurate grades are not a good thing.  

15 Replies
ysmalls
Community Champion

Hi  @joseph_allen ‌,

Do you have "Grading Periods" associated to a term?  I think that this might be the issue at your district.

Here is more information on grading periodshttps://community.canvaslms.com/docs/DOC-12620-4214388943?sr=search&searchId=3410e022-74ff-4155-b4e3... 

Hope this helps.

Hi ysmalls.    We are using grading periods and we verified that they are correctly associated with terms.  The fully year term runs September to June, with 4 grading periods in between.  Q1 ended on Nov 10 and this problem just popped up a few days ago, so it likely would have appeared earlier if it were somehow tied to our dates.  At this point, I'm at a loss.  Are you K12 using grading periods and are grades showing correctly?   

Hi  @joseph_allen ~ It looks like you're not the only one seeing this behavior. See: https://community.canvaslms.com/ideas/10173-canvas-parent-app-grade-period-display-cant-leave-parent... As more schools adopt multiple grading periods, I think it becomes increasingly important of the apps to support the grade displays.

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Thanks  @KristinL  .   I think the Canvas Parent App grading period display idea is a good one and I support it, however I'm talking more specifically about an acute problem that just seemed to have popped up.  The Canvas Parent app should default to the current grading period for each course, but within the past few days changed and is now showing all grading periods.  This is causing some confusion among our parents and its something we need Canvas to fix asap.  I'm working with Canvas support and my CSM, I just wanted to see if others had the same problem.

Ah! Thank you for explaining it again, Joe! I haven't received any support tickets from our parents/families/observers, but, then again, we don't use multiple-grading periods. I hope that this is an isolated issue! I also hope that other institutions find this discussion; I'm going to tag https://community.canvaslms.com/groups/cmug?sr=search&searchId=67a21b50-a8df-4d1f-a4b8-97dc9c3d3494&...‌ to help with that.

Allen we are not seeing this issue but I need to note that we are not using the parent app.  Parents use the student app, we load parents using the observers file.

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peytoncraighill
Instructure Alumni
Instructure Alumni

Hi Joe,

Thanks for reporting! We've got someone working on fixing this in iOS student and parent apps -- Android apps are not affected. We'll push an update that fixes this specific issue as soon as possible.

 @peytoncraighill  - You guys are the best.  Thank you for helping us out again.   

Thank you  @peytoncraighill ! That's great to hear. Smiley Happy

My institution noticed this error last week and we reported it to Canvas. We tested the student app and the parent app and confirmed that the student app was displaying the correct current grading period calculated score. The parent app is showing the current calculated score (overall average for all grading periods). 

After not hearing back from Canvas I called again to request an ETA on fixing this problem. I was told that the engineers would not give an ETA but that after developing a fix then the app would go into beta for testing before official deployment. This all sounds great in principal but where was the testing before deploying this current build? If any care was put into testing the Parent app then this issue would have been noticed.

In my view, parents are looked at as an afterthought to Instructure without much care put into how they interact with the rest of the Canvas site.

 @holmer ,  I'm sure you know this, but parents are absolutely critical to the success of Canvas and everything else in K12.  Engaged parents are advocates of Canvas with their own children and they help get teachers on board too.   If we lose the parents on a particular initiative, Canvas being one of them, then that can put the product itself in jeopardy.  As you said, parents cannot be an after thought.  They may not seem like a primary audience, but they absolutely are.    

Thanks for the feedback!

If you feel like you aren't getting the information you need from support, feel free to email me directly. Your CSM can also reach me.

We'll be reviewing how this bug escaped to try and improve our processes. In the meantime, the fix for both apps was published to the App Store earlier today. High priority fixes for mobile are usually published as soon as possible, without going through a "beta" period.

If you're interested in giving us additional feedback about what's working and not working in the parent app for your institution(s), please reach out, I'd be happy to hop on a call.

Good to know that the update has been released. We will test the app for correctness and notify out parents.

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 @peytoncraighill -- Thank you to you and the incredible mobile team for getting a fix out in such a short amount of time. It'll be awesome to have this feature back and functioning as-designed! :smileygrin: 

joseph_allen
Community Champion

I just downloaded and tested the fixes on both apps and they work.  Thank you Peyton and Canvas for your responsiveness to fixing this bug.