[OPEN] Account level attendance reports are blank

Canvas

Engineers are currently investigating the issue.

Description

Account level attendance reports are generating blank and not pulling from sub-accounts

Expected Behavior

Account level attendance reports should contain all information from the courses and sub accounts linked to it.

Workaround

Users can generate a report for each sub account but no workaround for a single report

Steps to Reproduce

  1. Create a sub account ( 1a ) under root account (1)

  2. Create a course in both account 1 and in sub account 1a

  3. enroll students in both courses and publish the courses

  4. take attendance in both courses

  5. Pull an attendance report from root account 1

    1. only the course directly under the root account shows

  6. Pull an attendance report from sub account 1a

    1. only the course directly under the root account shows.

This can be tried with a sub sub account with the same results

Additional Info

RCX-2311

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

Labels (1)
Tags (1)