[OPEN] Broken audio in RCE content after manual content import


Engineers are currently investigating the issue.


Audio embed in rce content copied to a new course via manually importing an imscc package are showing a broken message in their embedded content and don’t play in the files section either.

Expected Behavior

Audio embeds should properly play in content when migrated via imscc package.


No workaround exists at this time.

Steps to Reproduce

  1. Created a page with an audio embed that was recorded directly in the RCE and publish it.

  2. Export the course to an imscc package in the settings page

  3. Import the package into a second course including all files and pages in the package

  4. Note the audio files show in the files area but do not let you preview

  5. You get an access denied error when trying to view the audio files in the page

Additional Info


Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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