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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Completed
Published: 07-08-2025
This behavior has been resolved and deployed to the production environment as of 7/30/25.
Description
We updated the default color options in the Text and Highlight color pickers in the Rich Conte...
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Accessibility
Canvas Rich Content Editor
Status: Completed
Published: 05-27-2025
This behavior has been resolved and deployed to the production environment as of 7/02/25.
Description
In the Rich Content Editor (RCE), the default color options for text do not consistently meet ...
:
Accessibility
Canvas Rich Content Editor
Status: Completed
Published: 05-20-2025
This behavior has been resolved and deployed to the production environment as of 7/16/25.
Description
RCE media uploads still utilizing an older embed format where the media is added as a link wit...
:
Canvas Rich Content Editor
Status: Completed
Published: 05-01-2025
This behavior has been resolved and deployed to the production environment as of 6/4/25.
Description
When uploading an audio file directly via the Rich Content Editor (RCE) in Canvas, the audio pl...
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Canvas Rich Content Editor
Status: Completed
Published: 04-28-2025
This behavior has been resolved and deployed to the production environment as of 4/23/25.
Description
RCE media uploads still utilizing the older media comment format or video’s embedded into text...
:
Canvas Rich Content Editor
Status: Completed
Published: 04-24-2025
This behavior has been resolved and deployed to the production environment as of 2024-06-05.
Description
Audio embed in rce content copied to a new course via manually importing an imscc package a...
:
Canvas Rich Content Editor
Status: Open
Published: 02-18-2025
Engineers are currently investigating the issue.
Description
When using the "data" HTML tag in New Quizzes, they are stripped when saving the page.
Expected Behavior
The "data" tag should not be...
:
Canvas Quizzes
Canvas Rich Content Editor
Status: Completed
Published: 02-18-2025
This behavior has been resolved and deployed to the production environment as of 3/12/25.
Description
When editing or changing text it in the RCE with shortcut keys there’s no audio indication tha...
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Accessibility
Canvas Rich Content Editor
Status: Declined
Published: 01-21-2025
This issue was declined by the product team.
Description
When creating questions in the RCE NVDA doesn’t correctly read the image. Instead it states that you’re on clickable content
Expected Beh...
:
Accessibility
Canvas Rich Content Editor
Status: Declined
Published: 01-17-2025
This behavior has been marked as resolved as it will not be fixed.
Description
html files that include any form of javascript get cross site scripting errors when attempting to load by clicking on...
:
Canvas Rich Content Editor
Status: Completed
Published: 12-16-2024
This behavior has been resolved and deployed to the production environment as of 4/9/25.
Description
The Rich Content Editor HTML Editor is currently stripping the aria-description attribute. This...
:
Canvas Rich Content Editor
Status: Completed
Published: 11-18-2024
This behavior has been resolved and deployed to the production environment as of 12/04/24.
Description
When attempting to add some course links to the RCE in the SpeedGrader comment box, it shows ...
:
Canvas Rich Content Editor
Status: Completed
Published: 11-07-2024
This behavior has been resolved and deployed to the production environment as of 11-20-24.
Description
When typing to edit in the Pretty HTML Editor, if you are not at the very top or bottom, it c...
:
Canvas Rich Content Editor
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