This behavior has been resolved and deployed to the production environment as of 8/28/24.
Description
When accessing the SCORM tool, users intermittently see the error “This website is under heavy load (queue full)”.
Expected Behavior
Users shouldn’t get an error when accessing SCORM files.
Workaround
No workaround exists at this time.
Steps to Reproduce
No steps to reproduce exists at this time.
Additional Info
RCX-2272
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
