[OPEN] Users are met with an error when configuring New Analytics


Engineers are currently investigating the issue.


When configuring the New Analytics tool (needed to add the Online Attendance report) the user is met with an error stating "New Analytics feature flag is not enabled for this account" even if the FF is enabled.

Expected Behavior

Instead users should be able to configure their New Analytics tool as stated in our guides.


No workaround exists at this time.

Steps to Reproduce

  1. Navigate to the Apps tab at the root account where New Analytics is installed, then click the “View App Configurations” button.

  2. Select the three dots to the right of New Analytics in the configurations list, then click "Configure". Notice the "New Analytics feature flag is not enabled for this account" message.

Additional Info


Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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