[OPEN] [iOS] Student | New Quiz does not trigger Respondus Mobile App to open, and instead causes a 403 error

Issue Documented: 2025-09-19
Canvas

Engineers are currently investigating the issue.

Description

When users try to take a New Quiz using Respondus, instead of being redirected to the Respondus Mobile App they are shown a 403 error.

Expected Behavior

Users should be redirected to the Respondus Mobile App for New Quizzes using Respondus.

Workaround

No workaround exists at this time.

Steps to Reproduce

Prerequisite: Have the Respondus Lockdown Browser Mobile app installed

  1. Login as user.

  2. Select course WillM101 and the quiz "New LDB ONLY - Requires Respondus LockDown Browser"

  3. Select "Open the Quiz" and see the 403 Forbidden error.

Additional Info

MBL-19333

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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