[iOS] Student/Teacher | Conversations which has a new line prevents the full message from showing in the app

Canvas

This behavior has been resolved and deployed to the production environment as of 12/01/24.

Description

When a message includes a new line, the app doesn’t show any of the message after the new line.

Expected Behavior

Users should be able to read the full message.

Workaround

No workaround exists at this time.

Steps to Reproduce

  1. As a teacher create a message to a student that includes a new line “Hi, \n This is a test”
  2. As the student login to the iOS student app
  3. Navigate to your conversations
  4. Notice all you see is ‘Hi,’

Additional Info

MBL-18103

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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