[iOS] Student/Teacher | Media submitted in iOS text entry submissions won't play on apps

Issue Documented: 2025-10-06
Canvas

This behavior has been resolved and deployed to the production environment in versions 8.4 and 2.3.

Description

When a media recording is embedded in a text entry submission through the iOS student app, the recording does not play and displays a black page with a crossed out play icon when viewing the submission the iOS student or teacher app.

Expected Behavior

Media recordings in text entry submissions made through the apps should be playable in the apps.

Workaround

No workaround exists at this time.

Steps to Reproduce

Prerequisites: A course with Assignment Enhancements - Student enabled, a text-entry submission assignment, and a student and teacher enrolled.

  1. As the student submit to the assignment with a media recording embedded in the text entry submission

  2. As the student, navigate back to the submission and attempt to play the recording

  3. Notice how the media player fails to load or play the video.

  4. As the teacher access the submission through SpeedGrader and note that the media player again fails to play the video.

Additional Info

MBL-19393

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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