only the first user to message someone after their auto-response is enabled will receive the auto-response message

[#1]

This behavior has been resolved and deployed to the production environment as of 11/20/24.

Description

When a user has an auto-response message set up, only the first user to send them a message gets the auto response. Subsequent users who send a message will not receive anything in response.

Expected Behavior

Anyone who sends a message to the user with an auto-response during the timeframe selected should receive an auto-response message.

Workaround

No workaround exists at this time.

Steps to Reproduce

Prerequisite: Have auto-responses enabled on the account, have a teacher enrolled in a published course and 2 students enrolled in the same course.

1. As a teacher, set up an auto response that is current and active

2. As a student, go to the inbox and send the teacher a message.

3. Note that after a few minutes an auto-response is received.

4. As a second student, go to the inbox and send a message to the same teacher.

5. Note that no response was received.

Additional Info

VICE-4724

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