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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
We updated the default color options in the Text and Highlight color pickers in the Rich Content Editor (TinyMCE) to ensure accessibili...
:
Accessibility
Canvas Rich Content Editor
Status: Completed
Published: 05-27-2025
This behavior has been resolved and deployed to the production environment as of 7/02/25.
Description
In the Rich Content Editor (RCE), the default color options for text do not consistently meet ...
:
Accessibility
Canvas Rich Content Editor
Status: Completed
Published: 05-20-2025
This behavior has been resolved and deployed to the production environment as of 6/18/25.
Description
When using NVDA or JAWS screen readers on Chrome, the sub-menu options expanded from kebab men...
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Accessibility
Canvas Quizzes
Status: Completed
Published: 04-08-2025
This behavior has been resolved and deployed to the production environment as of 5/7/25.
Description
When tabbing through the inbox list, there is an "open conversation" button that appears for ea...
:
Accessibility
Status: Completed
Published: 04-08-2025
This behavior has been resolved and deployed to the production environment as of 6/18/25.
Description
In the Notifications Centre, Global Account Notification alerts display an "i" icon to indicat...
:
Accessibility
Status: Open
Published: 04-08-2025
Engineers are currently investigating the issue.
Description
All of the text elements in the first column, under "course activities", have been made keyboard focusable but lack any role.
Expecte...
:
Accessibility
Status: Open
Published: 02-28-2025
Engineers are currently investigating the issue.
Description
When using Voice Over on the quiz take page for a New Quizzes quiz, the first time you enter the Quizzes – Take frame you are taken to ...
:
Accessibility
Canvas Quizzes
Status: Completed
Published: 02-18-2025
This behavior has been resolved and deployed to the production environment as of 3/12/25.
Description
When editing or changing text it in the RCE with shortcut keys there’s no audio indication tha...
:
Accessibility
Canvas Rich Content Editor
Status: Declined
Published: 01-21-2025
This issue was declined by the product team.
Description
When creating questions in the RCE NVDA doesn’t correctly read the image. Instead it states that you’re on clickable content
Expected Beh...
:
Accessibility
Canvas Rich Content Editor
Status: Completed
Published: 12-30-2024
This behavior has been resolved and deployed to the production environment as of 3/19/25.
Description
When trying to select a Studio media to embed, JAWS doesn’t read the ‘select’ option when focu...
:
Accessibility
Status: Declined
Published: 12-06-2024
This issue was declined by the product team.
Description
No indication from the screen reader if you have results for your item bank searches. If there are results you will be able to tab into the...
:
Accessibility
Status: Completed
Published: 12-06-2024
This behavior has been resolved and deployed to the production environment as of 4/10/25.
Description
When creating a question on New Quizzes, if an error occurs due to invalid or no data being in...
:
Accessibility
Status: Completed
Published: 12-06-2024
This behavior has been resolved and deployed to the production environment as of 3/12/25.
Description
When a user adds an item to a module, while using JAWS, and presses the down arrow to navigate...
:
Accessibility
Status: Completed
Published: 12-06-2024
This behavior has been resolved and deployed to the production environment as of 4/29/25.
Description
In Studio video quizzes, there are non-interactive elements that receive focus when navigating...
:
Accessibility
Status: Declined
Published: 12-06-2024
This behavior has been marked as resolved as it will not be fixed.
Description
When a screen reader navigates the a Studio video by pressing the down arrow key to read the next item or up arrow ke...
:
Accessibility
Status: Completed
Published: 11-19-2024
This behavior has been resolved and deployed to the production environment as of 1/29/25.
Description
When clicking through a Module, it announces the Module title under the expand Module options,...
:
Accessibility
Status: Completed
Published: 11-19-2024
This behavior has been resolved and deployed to the production environment as of 2/12/25.
Description
When using they keyboard to navigate in modules, if you tab over to a module manage button men...
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Accessibility
Status: Completed
Published: 11-18-2024
This behavior has been resolved and deployed to the production environment as of 1/29/25.
Description
When using the arrow keys to navigate through a module item menu or assignment item menu, the ...
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Accessibility
Status: Declined
Published: 11-14-2024
This case was unable to be reproduced. If behavior persists, please submit a new support case.
Description
When using Voice Over on the quiz take page for a New Quizzes quiz, the first time you e...
:
Accessibility
Status: Completed
Published: 11-14-2024
This behavior has been resolved and deployed to the production environment as of 12/04/24.
Description
When a user is using a screen reader, they cannot tell if the View as Student button is a but...
:
Accessibility
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