Print

[KARENLINTON]

I have created an ELA diagnostic test for my students and would like to print it out. However, I am receiving an error message when I click on the "print" button. Any pertinent answers or suggestions would be much appreciated.

[JenMurphyA]

Hi @KARENLINTON - I'm sorry you're having trouble printing. What is the error message you see? Is this a Mastery Connect item-based assessment or a document-based assessment?

Currently, some item-based tests are not printable if they contain Technology Enhanced Items (TEIs). However, if that is the case, you wouldn't see the Print icon instead of getting an error message. If the test is a document-based, try reloading or reuploading the document. You can also try regenerating the document if you open and view the assessment. 

Could there be an issue with your printer? Make sure you can print other things or other assessments. Let me know if you're still having trouble.

You can also contact our support team if needed. How do I create a Mastery Connect support ticket? 

Best wishes,

Jen 

[KARENLINTON]

Good morning,

Apparently the glitch is me. I am printing the diagnostic text at this time. Thank you for your help!

K. Linton

[VickiWright]

This is not the case with me

[JenMurphyA]

What happens when you try to print, @VickiWright ?

[VickiWright]

Each student score sheet  is printed on a separate page, whereas the score sheets used to be on the same page and I could cut them apart.  Now, having these on sparate sheets, uses 15 to 20 sheets of paper to give students their score sheets to see what they made and to see which questions were missed.  This is a topic in the community chat where I saw several users with this complaint.