People not receiving badges

[asparkman3]

We have a badge program for faculty. I issued badges in spring 2023 and again in fall 2023 with no issues. I am trying to award spring 2024 badges, but nobody is receiving the email. I don't see anywhere that I can contact anyone for support to find out what is going on. Any ideas?

[hechla]

I'm having a similar problem. We're in a testing phase with the free Canvas Badges platform. I've used the Bulk Award and singular Award Badge process for some individuals and 2 of the people are not receiving the emails. Two people did receive the emails. One of them on the same domain as the two who did not receive the emails. I'm not sure there's anything I can do about it because Instructure has told us that the free Badges platform is deprecated and not really supported anymore. We're not prepared to shell out tens of thousands of dollars for Canvas Credentials and we just want to quickly award two badges. 

[MatthewClifft · Accepted solution]

Hi,

In instances like this, you can reach out to Canvas support as an intermediary. They will do their best, and if needed can reach out or send you to Credential support, or provide you with their contact method. 

If you're using the free version of Credentials, then only the first badge awarded would have sent out an email. Any subsequent badges do not send notices to my knowledge, though double checking with Canvas support would be best in confirming this.