Uploading external badges

[FARZANARAHMAN4]

I have tried uploading a badge which have been created on Canva (external) to the Canvas Badges page but a error message appears. 

I also tried resizing the image but still have the same issue. 

The error message is 'Unknown Badge - Badge Import Failed'. 

[cstrikwerda · Accepted solution]

Hello @FARZANARAHMAN4 

Thanks for posting in the Community!

We understand you are having difficulty uploading an external badge from Canva.

Here is a guide for uploading external badges to the backpack: https://community.canvaslms.com/t5/Canvas-Badges-Credentials/How-do-I-upload-non-Canvas-Badges-Crede...

If you are having continued difficulty uploading that badge, please reach out to our support team at support@badgr.com

Hope this helps!