How can I send a message to my student in Canvas?

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micheletdimura
Community Novice

Hello, I was previously able to send a conversation/message to my child (student) through Canvas but recently have not been able to do so. I was able to send a message to a school administrator and it went through but I cannot email my child. This is my only way of communicating if needed during school hours. I am not sure why it's now not working. He also in the past was able to view but no reply to me. How can I fix this? Is it something in my Canvas settings or something? Please advise. 

Attached a print screen of what happens when I hit send.

1 Solution
Bobby2
Community Champion

Hi  @micheletdimura  Thank You for your question.

This is unusual as far as I know.

Is the course you selected still current? If not, then it might not work anymore.

However, in seeing a name pop up then it doesn't seem right.

Perhaps it's time to speak to Canvas Support. How to contact Canvas Support 

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