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Surveyor II

Student user: Course modules not loading

Student dashboard: within one course, modules do not load completely. Each module represents one week. Of the current week's five modules, zero or sometimes two load. Of the two that load, after one module is completed and the user returns to Home to enter another module, none of the weeks modules will load. 

Attempted fixes: quit Canvas, reinstalled Canvas, powered down device, powered back up, and various combinations of these. 

Thanks for any assistance. 

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Community Coach
Community Coach

Hi! I have a few follow-up questions for you.

When accessing the course, does it matter which browser or which type of device is used? Chrome vs Safari or browser vs Canvas Student app?

Thanks! This is occurring with the iPad Canvas app, iOS version 14.1. We are not using it in a browser.