We have a student who is unable to edit her Microsoft Word document (.docx) from Canvas in the desktop app as it opens as Read-Only. Read-only, of course, does not Auto-Save, thereby creating the need for an additional Save As and Re-upload. Any thoughts as to why this is occurring?
Are you saying that your student is attempting to edit a Word Doc after it has been uploaded to Canvas as an assignment submission? If so, that is expected behavior. Once a student submits a doc, most teachers would not want it modifiable by the students. However, the student could edit the doc in the form they maintain on their own PC, then re-submit it.
If this is not what you are asking, please clarify, and I will try again.
Was he attempting to work on it using Microsoft Word?
I guess I am not understanding your question. If the student was working on a Word document in Microsoft Word, then once the document is complete, he would go to the Canvas Assignment and upload the completed document from there. How do I submit on online assignment?
If he is unable to complete it in Word, then this is a Microsoft issue and we cannot help.
If the issue is uploading to Canvas, and the student is following the steps in the guide I just provided, then I can only suggest submitting a support ticket. Members of this community have no way to troubleshoot this for the student.
Sorry, my question may have been a bit ambiguous😜 The student has been attempting to access a Word document assignment in Canvas. When she clicks the assignment link, it opens the typical preview in Canvas, but when she clicks the "Open in Desktop App" to actually edit/work on it, the document only opens in Read Only view, which doesn't allow for editing. Any help/suggestions will be appreciated.