Canvas - Aspen sync

[rhill2]

I'm having trouble getting Canvas to sync grades to Aspen. When I try to do so, it fails around step 3 and it's giving me the following error:  Http get on https://ma-mpsd.myfollett.com/ims/oneroster/v1p1/classes/MST000000QtIn5/lineItems has failed - Unable to retrieve token: No token was received from the authentication endpoint

What can I do to resolve this?

[BradMoser]

This one is out of my league, but here are some resources for the OneRoster and Grade Pass Back and End Point configurations. Perhaps this is a place to begin troubleshooting. Are you the Canvas Admin? Can you contact your CSM or have your Canvas ADMIN do so. 

[KristenLuke]

Hello @rhill2 , 

Thank you for contacting the Instructure Community to discuss your question concerning syncing your grades to the Aspen gradebook. This specific error may need to be addressed by Canvas support, or the Canvas admin at your district or school. The Canvas admin may need to reach out to Aspen on your behalf to fix the issue. For information on how to contact Canvas Support directly :  How do I contact Canvas Support? - Instructure Community  . 

I hope this helps ! Again, thank you for reaching out to the Instructure Community. 

[KristenLuke]

I hope this helps ! Again, thank you for reaching out to the Instructure Community. 

[MeeganMolander]

My teachers are having the same issue!  Did you ever find out what was causing the issue?

[NicoletteStaley]

Typically if the error message for a grade sync mentions anything similar to "Unable to retrieve a token" or anything about authentication, the credentials that were provided by the district/school are no longer valid.  If this is the case, an admin would need to contact Canvas Support.  Never provide credentials for your SIS via email or chat support with Instructure.  If the case is that new credentials are needed, Canvas Support will send you a secure file transfer link in which you can provide the sensitive information securely.