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Feature Ideas and Product Management

peytoncraighill
Instructure
Instructure
15 8 1,356

The feature idea process in the Canvas Community has evolved over time, and it will probably continue to evolve, but I thought I might offer some perspective from the product team on the value of feature ideas, because that value really hasn’t changed in the six years I’ve been here.

Canvas product managers are tasked with relatively large portions of Canvas to manage. “Manage” in this case means everything from researching and facilitating big projects to keeping bug counts down, and there’s a lot of stuff in between. Here’s what my team -- Learning Structures -- owns at the moment:

Canvas Decoder RingCanvas Decoder Ring

 

This is a screenshot from our “decoder ring,” which is what we use internally to know who owns what and how to reach them. This is super useful because Canvas is big, and ownership of all the things evolves with the platform. The RCE is too much for my team to own anymore with everything else, for example, so we’re in the process of spinning up a new team to handle that and some other things. That means a new product manager has to dive into that problem space and do what they can to understand it and improve it. This is where feature ideas in the community come in really handy.

There are two things I do before anything else when I “own” something new in Canvas.

First, I read the Canvas guides so I understand how a feature works. Our documentation team understands Canvas in a way that literally no one else on the planet does. (I’ve learned that long introductory sections indicate either a really complicated feature or some problem we didn’t solve correctly, or both. I’m looking at you, blueprint courses guide for admins.)

Second, I read all the feature ideas and comments that I can find related to that thing. Some feature ideas are crazy, and those tend to be reined in via comments about why they’re crazy. Some feature ideas are good but controversial, and the comments tend to raise nuances that we’d need to understand if we were to do something about them. Some feature ideas are slam dunks, and the comments tend to be stuff like “you guys are the worst” or “what’s the point” or “you never listen.” (Frankly, I understand that perspective. The reality is we tackle a lot of these, but we don’t tackle all of them, and when we don’t tackle the thing you care about, the obvious conclusion is that we don’t listen or we don’t care, and that’s a bad feeling. If you ever feel this way, just message a product manager. We may or may not do what you want in the end, but at least we can understand each other better.)

So let’s say we don’t work on something. Your feature idea may still get done, because the magic of an open platform means that someone else can jump in. Sometimes via pull request, and sometimes in other ways. Recently we added the ability to toggle Student View from more places during a hack week, which came from a feature idea, which had been solved for Chrome users via @dan_baeckstrom’s browser extension. These contributions give me the warm and fuzzies.

Regardless of the category, feature ideas give us a great jumping off point for product development. They can point out low-hanging fruit for us to tackle in a hack week, and they can point out fundamental problems with the way Canvas behaves. The more complex the problem, the more likely it is that we reach out to understand the nuance when we’re looking to improve something.

So. Whether you’ve got a crazy idea, a controversial idea or a slam dunk idea, when you post in the community, you help the product team make Canvas better. Even if we’re not actively working on something, your contributions are still getting read and reread and referenced in future work. 

8 Comments
BradMoser
Community Contributor

I approve of this message. But seriously, I can't imagine how hard it must be to have to filter and determine when and where to spend your time to develop and resolve designs in Canvas. I know you all listen from the community because I've had a feature ideas accepted and developed.

Namely: 

Global Announcements ONLY for active courses

 and Google Docs Graded with Speedgrader Tool

Thanks for being transparent about the process. Though I do miss voting up ideas. lol 👍 

trolson
Community Participant

"If you ever feel this way, just message a product manager."

How can I find a manager so I can message them?

jsowalsk
Community Advocate
Community Advocate

@trolson I totally agree. Is there a way to get in touch with someone? Also, what about updates regarding other products besides Canvas that we have feature requests on?

DanBurgess
Community Participant

@peytoncraighill, thanks for the behind-the-scenes look into how you manage the various domains in the Land of Canvas. One of the great qualities of Instructure is the openness to feature ideas and feedback. Of course when you ask folks what they think, they tend to tell you! I can't image how hard it must be to sort through many good ideas and pick which to tackle.

Here's sending some kudos to all the Instructure folks so you know we appreciate all the good that you do.

And while we're talking, why don't you fix...    🙂 

 

and-hu
Community Participant

Ah, this explains a lot about the new RCE issues. I hope you're successful in getting another team up and running who can ease up some of your workload. 

stimme
Community Contributor

@peytoncraighill - When you posted RCE Updates - Summer 2020, it was a huge relief because you affirmed what a lot of feature ideas had pointed out as backward steps compared to the old RCE. The improvements in the second half of 2020 were great. Thank you for your excellent work on the New RCE!

peytoncraighill
Instructure
Instructure

@trolson Good question. Maybe we can improve the visibility of who owns what for the community 🤔. There are several of us: @SuSorensen thinks about quizzes, @jsailor thinks about gradebook/docviewer/outcomes, @mattg thinks about account/admin/global navigation, @karl does platform/integrations, @Katrina-Hess does communication/collaboration, @jozsefdavid does mobile...I'm surely missing people but that's a pretty good list, and your CSM can get us in touch as well.

Generally good things to raise with PM:

  • "You're thinking about [something, a feature, a tool, a flow] the wrong way. Here's a better way to think about it."
  • "We saw that you're working on [something]. We've thought a lot about that and might have some useful feedback."
  • "We're experiencing something painful that isn't getting resolved through support or CSM."

Generally bad things to raise with PM:

  • "I found this bug."
  • "Here's a feature idea."
venitk
Community Champion

@peytoncraighill would it be possible for the product manager in charge of discussions to give us more of an idea as to how those are changing? It was teased in the online CanvasCon, but I haven't seen anything since then (maybe I missed it?). Discussions are a HUGE part of classes, so having advanced notice as to how they're going to change will help us prepare.