unable to add students "unable to find matches below"

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‎07-15-2020 08:50 PM

 @Chris_Hofer stefaniesanders @jivedocs_unfede amara.mastronardiFree-For-TeachersQ & A have a free for teacher account and it has been working well until now.

When I was trying to add a new student, it says "we were unable to find matches below"

353085_unable to add.PNG

Can anyone tell me why? It is urgent.

Thanks

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