I am using the Free For Teacher version with my students. I have had a student unable to access the course for 2 weeks now. I used the suggested method that I found in the forums and sent a request to instructure help. No one has reached out to him to reset his password. He got an email that said there has been no activity on his case, but nothing else.

I am not able to change student passwords and the forgot password link does not send him an email.

What can I do to get this student back in my course and working?

Thanks!