Parent App Not Connecting to Login Site

cshields
Community Explorer

Good morning,

My institution recently switched to Google SSO and the site to create a parent observer account is https://greencastle.instructure.com/login/canvas.  Parents are able to create observer accounts through a browser but are unable to login to the Parent App as they:

Bullet #2 should fix the problem though it does not.  Any thoughts or ideas would be appreciated!  Thanks in advance.

 

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