Many districts choose to turn off the ability to share files from Microsoft OneDrive, Microsoft SharePoint or Google Drive to people outside of their district organization due to security reasons for protecting student data.

This makes it extremely difficult for teachers to be specific and provide detailed information about the problems they are experiencing with Canvas. This is because when you submit a support ticket, you must attach any resources via a link only.

If teachers are not able to share files from the district's cloud-based storage platform, we cannot guarantee that teachers have access to, or utilize, an additional storage system that generates a link. It just creates ANOTHER step that a teacher must figure out which can be frustrated when they are already dealing with one problem. 

This becomes the most negative aspect of submitting a support ticket we hear from teachers when we direct them to this option for support.