I am working with an instructor who is using Chrome to upload a lecture to Studio.  I walked through the process with him and after selecting the media file he gets the card for video showing Uploading; however, there isn't a progress bar and he has left it open for a very long time with it never changing.

I had him upload his video via the Media Recording tool in the RCE and that worked but not into Studio.

Is there some troubleshooting I can try on his computer as I am not able to recreate the issue?

Any advice would be appreciated.

Thanks, Sam