I've tried to reach out to Canvas support directly, but we are just talking in circles because each new support representative doesn't bother reading what has already been addressed. They are sending me basic how-to emails when I've got a clear issue.

The problem is with trying to add a mobile number as a contact method. I'm able to add it, but not confirm it because I never receive the code to confirm.

I hope this issue can be cleaned up/resolved.

An additional concern is that one of the support reps said that SMS alerts are being discontinued. Is this true? If so, does it affect 3rd party integrations with Canvas that rely on sending SMS notifications to students (Dropout Detective for example)? If it's discontinued, why is there still a field to add mobile numbers?

Thanks in advance.