Essay question text box not available to a student

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A student of mine just took a test in which the essay-type questions didn't make a text box available. The multiple choice questions worked fine, but she couldn't enter anything for the questions that required written answers. No other students had this problem. She (and all of the other students) were using Honorlock. There were also some problems with this student's Honorlock session, but I don't see how that would be related.

The attached screenshot shows a question that should have had an essay text box.

The student was using Chrome on a PC. Thanks for any help.

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