We have a student for whom the Canvas website never fully loads. On Safari, the dashboard will just continue loading but the course images and names will never show up. You can see a screenshot of this here: https://snipboard.io/hg2s8D.jpg

Meanwhile, on Chrome it only comes to a white screen.

She says she has cleared her cache & cookies and checked her virus protection software for any needed exceptions.

She has tried on both a Mac and a PC, both on networks with and without a firewall, and it has not worked on any computer she has tested.