@JohnDeLuise ...

You would need to speak with your Canvas administrators or folks from their Online Learning / eLearning / Distance Education team from AMDA about your question.  If AMDA has support from Instructure (Canvas), it would be a unique phone number just for your school...rather than a general number to call.  Your Canvas admin team should be able to tell you if they still have phone support from the Canvas help desk staff or not...or at least what the current process is so that you can get help.

Good luck to you!