Sending group emails using canvas inbox

sms2
Community Participant

I'm just curious if others have had intermittent issues with sending inbox messages to multiple people at one time. We have randomly had teachers send emails to active courses to multiple students, and they get an error message. When checking the student view, they do receive the email. 

Typically, when an email is sent to the Canvas inbox, it will close when sent. However, when an error message is given, the teacher has to click on cancel or use the x to exit out of the screen. 

 

I have attached a short screen recording below. We have about 3-4 teachers that seem to be experiencing it the most, and it is hit or miss. 

They have checked internet connections, and that does not seem to be the issue, nor issues with the browser, etc., being updated. Wanted to see if others were experiencing it before submitting a ticket. 

 

We have issues in November around the 22nd, 25, 26 and now the last couple of days.

 

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