I have had courses live on Catalog for about 4 months. I have had multiple reports that emails are not being received.

First, I have had a few people report that they do not receive the email to confirm their registration. Without that email, the users haven't been able to access their course.

Second, I have had a few people report that they do not receive the email with their completion certificate.

Is there a delay in either of these emails?

I have advised users to check junk/spam folders, and the emails are not there either.

Is anyone else having this problem? Is there a solution for our users?