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This Impact release addresses fixed bugs. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instructure. Fixed Bugs   After users interact with the Support Center button, the Support Center button usage by users will display appropriately in the Support Center Insights. When Out of the Box Walkthroughs are assigned to a campaign and active, the Out of the Box Walkthrough will be published and visible. When Out of the Box Walkthroughs are assigned to a campaign but have yet to be started, the Out of the Box Walkthrough will be published and hidden. The Impact Dashboard language is reflected in the Inline Editor language. ... View more

The Support Escalation Routes Report displays when a support or request is accessed or submitted via one of the contact options. You can use the Support Escalation Routes Report to view the number of request for support. Where can I find the Support Escalation Routes Report? In Global Navigation, click the Support link [1]. then click the Insights tab [2]. Scroll to view the Support Escalation Routes chart [3]. How can I filter the results of the report? Filter displayed results using the Support Center filters. You can filter by Date Range [1], User Category [2], User Group [3], status [4]. Filters Explained Date Range Select any start and end date to see how frequently the support escalation route was requested during the date range. User Category Select any user category, like Students or Instructors, to view the number of support escalation routes made only by users in that user category. User Group Select any specific user group, to only view the number of support escalation routes made by users that have the selected roles. How can I change the presentation of the Support Escalation Routes Report? Changing the presentation settings of your support escalation routes report determines how the chart data is scaled and whether the adoption level for each monitor category is expressed in percentages or actual numbers. Impact allows you to change how the support escalation routes data is presented within the chart using the Trend [1] and Actual [2] drop-down menu options. Presentation Options Explained Trend/Cumulative With Trend enabled, the chart shows separate adoption levels for each unit of time. When set to Cumulative, the chart presents the growth curve of usage from the first unit of time to the last unit of time. Each point in the graph shows the usage level from the start date of the chart until the date associated with that point. Actual/Fixed/Scaled When Actual is enabled, the metric shown in the chart changes from a percentage of active users to an absolute number. This chart is based on the absolute number of users who have triggered one of the support button divided by the number of active users. The Fixed chart will present the adoption level as a percentage of unique active users with the Y-axis of the chart ranging from 0% to 100%. The Scaled chart shows the same metric as Fixed %, but narrows the Y-axis of the chart in order to focus in on the adoption levels shown. What information is shown in the report? An accessed event is registered when the contact option is clicked in the Support Center. The Support Escalation Routes chart separates the contact options as: Accessed Email Support [1]: User opens the email form. Submitted Email Request [2]: User submits the email form. Accessed Phone Support [3]: User accesses the phone support information. Requested Phone Number [4]: User requests the phone support information. Accessed Chat Support [5]: User accesses the chat support. ... View more

In this Impact release, new content is released for Campaigns to inform users of Ally and the Canvas March Release. The new feature Out of the Box Walkthroughs is available for Canvas users. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instructure. New Content   Campaigns   Ally: Downloading Alternative File Formats   Template Preview Ally: Downloading alternative file formats   Empower students with the knowledge and understanding of how Ally works within Canvas to use the tool to its full potential.  Ally: Downloading alternative file formats   Canvas Release: March   Template Preview March Canvas Release   Proactively inform instructors about the Canvas release update of March 18th, 2023. March Canvas Release   New Features   Walkthroughs: Canvas Out of the Box Walkthroughs Out of the Box Walkthroughs are now available for Canvas users. Import and customize the Out of the Box Walkthrough templates to meet the specific needs of individual institutes. Guide users through Canvas processes with ease and gather insights on tool adoption. Out of the Box Walkthroughs are delivered to you through campaigns, you can find them in the Templates tab. Template Previews for Available Walkthroughs Instructors: Students: Integrated Tools Walkthrough: Account settings Walkthrough: Global navigation menu Walkthrough: Hide course navigation links Walkthrough: Choose a homepage Walkthrough: Add a Syllabus Walkthrough: Create an announcement Walkthrough: Copy course into shell Walkthrough: Copy a course in Canvas (course import tool) Walkthrough: Cross-listing a section into a course Walkthrough: Create an assignment Walkthrough: Import grades into the gradebook Walkthrough: Fudge points in Speedgrader Walkthrough: Manage account notification settings Walkthrough: Manage course notification settings Walkthrough: Global navigation menu Walkthrough: How do I join a student group? Walkthrough: Reply to discussions Walkthrough: Submit an assignment Walkthrough: How to submit a peer review Walkthrough: Generating pairing code for an observer as a student Walkthrough: Manage account notification settings Walkthrough: Manage course notification settings   Walkthrough: Making content more accessible through Ally  Walkthrough: Mastery Connect Trackers overview  Walkthrough: Tracker standards (Mastery Connect)  Walkthrough: How to create a document-based assessment (Mastery Connect)  Walkthrough: Create a Canvas Studio quiz               Guide(s) How are Out of the Box Walkthroughs delivered? How do I find which articles are included in an Out of the Box Walkthrough? What insights are offered around Walkthroughs within the Campaign template? How do I reset Walkthrough user visibility? Blog Impact’s Out of the Box Walkthroughs are here!   Campaign Templates: Walkthroughs   Fixed Bugs   When a monitor is created, a preview is available in the Impact Dashboard. In Blackboard Ultra, the Support Center is visible to users appropriately. In Settings, the content of the Comment column updates automatically when a different Dashboard language is selected. The Rich Content Editor within Inline Editor displays appropriately. ... View more

In this Impact release, ending Walkthroughs has been updated. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instructure. Updated Features   Walkthroughs Ending Walkthroughs After a Walkthrough is ended by clicking the X button or exit button, a modal displays Are you sure you want to end this walkthrough? Clicking the no option will close the modal and the Walkthrough will remain open for feedback. When clicking the yes, end walkthrough button, the action will bring the Walkthrough to an end   Fixed Bugs   When a new Impact instance is added, Campaigns, Walkthroughs, Messages, and Articles can be created, edited, and deleted appropriately. Newly created instances display appropriately in the Impact Dashboard. Walkthroughs no longer display in the Support Center, When published or starting a new campaign, Walkthroughs display in the Calendar page in Blackboard and the Calendar page in Canvas. The Support Center displays appropriately in the user’s LMS in a timely manner. The Beta tag is removed from the Walkthroughs page and Walkthroughs in the Inline Editor. ... View more

Upon completion of a Walkthrough, it will not display to users again. However, you can choose to reset user visibility so the Walkthrough displays to users that have previously completed it. Open Walkthroughs In Global Navigation, click the Walkthroughs link. Manage Walkthroughs Click the Manage Walkthroughs tab [1]. Click the name of the walkthrough you want to reset views [2]. Reset User Visibility In the sidebar, click the Settings tab [1]. Click the Reset User Visibility button [2]. This will reset the visibility and Walkthroughs views. ... View more

Out of the Box Walkthroughs are delivered with articles throughout various steps. You can see the articles listed through the campaign. Articles in a Walkthrough Locate the Walkthrough campaign template you are interested in using. Click the Use as Draft button. Open the campaign and scroll down to see Help Items [1]. Click the preview button for each help item to see its contents [2]. The campaign includes a list of all the different articles that have been included in the various steps of the Walkthrough. If you choose to add/remove an article to/from a Walkthrough step, it is recommended that you also add/remove the article from the campaign as well. This will ensure that your Campaign Engagement: Knowledge base data is accurate. The Knowledge Base chart represents the total unique users engaging with the walkthrough, the total number of views, up- and down-votes, and clicks on links within the walkthrough. Note: We recommend that you do not assign Out of the Box Walkthroughs to user groups within the walkthrough but instead control the visibility by assigning and starting the campaign, to benefit from the insights offered. ... View more

Our Out of the Box Insights that provide reports on Walkthrough performances such as the total of users that started and completed a Walkthrough, feedback on the total Walkthrough (votes and comments), and clicks/views are not yet available. However, we can provide insights into engagement of the articles embedded into Walkthroughs steps and into the tool adoption. These allow you to analyze the quality and impact of communication efforts. Knowledge Base Insights The Out of the Box campaigns includes a list of all the different articles that have been included in the various steps of the Walkthrough. If you choose to add/remove an article to/from a Walkthrough step, it is recommended that you also add/remove the article from the campaign as well. This will ensure that your Campaign Engagement: Knowledge base data is accurate. Note: For more information on articles in Out of the Box Walkthroughs, visit How do I find which articles are included in an Out of the Box Walkthrough? Where possible, monitors have also been added to the Out of the Box campaigns, to provide you with insights on how far users went in the process outlined by the Walkthrough. These insights can be viewed via the Tool Adoption report. Note: We are unable to monitor which steps users have seen and at which point they exited the Walkthrough. Monitors in Out of the Box Campaigns Where possible, monitors have also been added to the Out of the Box campaigns, to provide you with insights on how far users went in the process outlined by the Walkthrough. These insights can be viewed via the Tool Adoption report. Note: Insights around individual Walkthrough steps are not yet available. Out of the Box campaigns that include Walkthroughs will therefore have no Proactive Support Insights. ... View more

The purpose of this document is to outline some best practices when creating an Impact Walkthrough. There are numerous options to create a walkthrough but this is the least frustrating workflow in our experience. If you would like a Walkthrough centered around Canvas core functionality and feel like it would benefit other institutes, feel free to request this from our internal content team via this link. Plan Your Walkthrough Start by visiting the area of your learning management system that the walkthrough will apply to. Make a note of the various areas you would like to place a walkthrough step (e.g. title field, save button etc.), preferably in sequential order. Decide which step type (systray or hint) is most suitable for each area you have identified. Check If Templates Exist Free select mode to create your own custom templates is not yet developed for the Walkthrough editor, therefore it is worth checking whether an Out of the Box template exists for all of the fields, buttons, etc., where you plan to place a step. If you discover that one doesn't exist, you can use the standard Impact Inline Editor to first create these templates. This will reduce roadblocks in your workflow. Draft the Content of Your Steps Noting what you would like to include in each step, including the support articles that you will add, means that you will have fewer changes to make to your walkthrough once you have created it inside Impact. Let's Get Started Create a shell for your walkthrough in your Impact Dashboard. You can also choose to do this in the Inline Editor but the workflow of the dashboard is faster. Add a clear title [1] and description [2]. Navigate to the Settings tab [3]. Add an assignment [4] that will allow you to test the flow of your Walkthrough. (Choose an assignment that will allow only you/test users to see the campaign) Add any other settings you would like, such as toggling off feedback [5]. Avoid scheduling the Walkthrough at this point. Publish the Walkthrough [6]. (Saving it in draft will mean you cannot preview it inside the LMS) Creating Steps Navigate to the page where you would like to place the first step of your Walkthrough inside Canvas. Open the Walkthrough tab of your Inline Editor. Select the Walkthrough that you just created in the Impact Dashboard. Click the Edit button and add your first step. Buttons You will notice that option to add buttons to your Walkthrough steps A Next button is required to transition from a systray step. A Next button is required to transition from a hint to another step on the same page. A Next button is not required on a hint if your next step is located on a different page. Clicking on the element where the hint is placed you successfully to the next step. Previous buttons should only be used when the step prior is located on the same page, otherwise an error message will appear. Note: When a second button is added to a step, this button is set to Next by default. If you wish this button to be Previous or Exit, make sure you have set it accordingly. Locking Walkthrough to a Course It is not yet possible to lock walkthroughs to specific courses yet. If you would like a Walkthrough to appear in one specific course, you can apply the following workaround: Create a new context in the dashboard by adding a test message to a template and lock it to the course ID. This will generate a new context in the dashboard that you can now connect to Walkthrough step. Note: We recommend that you rename the new context in your dashboard to reflect that is locked to a specific course to avoid confusion. Restricting Contexts to Pages When creating steps on element level contexts, you will be given the option to restrict context to this page. It is good practice to do so as it ensures that the Walkthrough flows correctly. Test your Walkthrough Now you can run your Walkthrough to determine whether all of the steps are appearing as expected. If you need to return to the beginning of the Walkthrough, you will need to reset user visibility which is only possible from the dashboard. ... View more

In this Impact release, new content is released for Campaigns to assist in leveraging calendar use in Canvas. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instructure. New Content   Campaign   Template Preview Leveraging Calendar on Canvas: Instructors   Leveraging Calendar on Canvas: Instructors Encourage instructors to leverage their calendars to help keep themselves and their students more organized.   Fixed Bugs   When a new user is created with special characters, the user name is validated and can be searched. After creating a new context from the Inline Editor, the preview of the context is added. Messages created on context that will disappear from the webpage will be displayed after reopening the element. Scheduled campaigns display appropriately at the scheduled time of set release. ... View more

Messages created in Impact display in your Learning Management System. There are multiple ways for users to close out of the messages and you can choose to reset message views so the message displays to users that have previously hidden the message. Temporarily Close Messages To temporarily close all message types, click on the X. This will temporarily close the message for users until their next new session. Note: Popup messages take over the entire screen of the user and force them to close the message before proceeding. Permanently Close Messages To permanently close messages, users can select the Don't show this again checkbox [1] then click the X [2]. This allows users to permanently close their messages and not see them again unless you reset message views. Reset Message Views Upon viewing messages, users can select to not view the message again. When you reset the message views this allows for the message to be viewed even if it is previously hidden from the user. For more information on resetting message views, visit this guide, How do I reset message views? What is considered a new session? A new session starts when a user logs into the LMS system either for the first time or after a period of inactivity. The session ends when the user logs out or when the session times out. New sessions also include: Closing the tab and opening a new one to sign in A new browser is opened Note: Logging out and logging back in while in the same tab will still be considered the same session. If a message is temporarily closed, it will still be closed while in the same session. ... View more

No feature updates available; the next scheduled release will be 2023-03-07 ... View more

In this Impact release, new content is available in Campaigns for Flipping Your Classroom with Canvas. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instructure. New Content   Campaign   Template Preview Flipping Your Classroom with Canvas: Instructors   Promote the Flipped Classroom When face-to-face time with students is limited, help instructors make the most of it by promoting the flipped classroom model. This Impact campaign demonstrates how Canvas can be leveraged to successfully execute this methodology.   Fixed Bugs   Students enrolled in more than one section in Canvas are not duplicated in Course Reports. Also, they are listed in reports with the appropriate roles. Newly created or edited categories are available in the Support Center Categories. After editing the category, it will display in the Support Center Category, filter, category column, and articles. Support Center search results no longer disappear while typing partial phrases. After an automatic logout from the Dashboard, the Connect Your LMS User search tray is not displayed. Newly created instances display Helpitems appropriately. In the Status Overview, all columns are translated appropriately to the Dashboard language setting. When the Dashboard is translated to Spanish, the Walkthroughs page legend displays appropriately without overlapping the legend text. ... View more

In this Impact release, uploading Custom User Groups progress is refined. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instructure. Updated Features   Custom User Groups Uploading Custom User Groups When a Custom User Groups upload is in progress, the import button is grayed out to prevent the user from importing the same list twice. Additionally, an info message displays Processing data. Please wait.   Fixed Bugs   After editing an existing category name in the Support Center, the categories column and filtering categories display the edited name. In the Support Center, the drag and drop tool for uncategorized support articles moves the articles appropriately. After inserting messages/articles into a support article, the message/article needs to be published first in order to display appropriately. ... View more

There a number of Out of the Box templates in the Inline Editor as well as Out of the Box contexts in the Dashboard. You can also create your own templates and contexts which will exist locally in your Learning Management System and Dashboard accordingly. It is important to understand the relationship between templates and contexts so that you effectively build successful content inline as well as maintain a clear list of contexts in your Dashboard. Inline Templates Templates are defined using Impact's Inline Editor feature, that uses sets of conditions also referred to as recognition rules to identify pages and page elements within the Learning Management System. Messages and monitors can easily connect inline through the templates. How are templates created? Templates are defined by combining recognition rules accessed through the Inline Editor. When the Free Select Mode is not activated, you can find Out of the Box pre-defined templates that will be highlighted when you hover over these elements, as you move around the page. You can also create your own templates on pages and elements by activating the Free Select Mode. They do not have to be defined to create your own template. Multiple Templates In some cases, more than one template can exist on the same page or a page element, as different recognition rules are applied to each. What are Contexts? Contexts are generated in the Impact Dashboard as a result of an action taken on a template in the Inline Editor; they can be connected to messages, monitors, walkthrough steps, support center articles, and categories. Within the Contexts Overview area of the Impact Dashboard, you can see a list of all existing contexts, including the ones you have generated locally and those provided as Out of the Box, as well as what is connected to each of them. To make any changes to specific contexts, you can click on one and take action inside the page of that individual context. Information such as context behavior, conditions, type, and screenshots help users understand the location and functionality of each context both inside the overview and inside each context page. Relationship between Templates and Contexts Inline templates are first created inside the Inline Editor within the LMS. If no action is taken on a template inside the Inline Editor, then no new context will be generated inside the Dashboard. Once an action is taken (e.g. adding a message or a monitor) through the Inline Editor, a corresponding context is generated inside the Impact Dashboard. Whenever something is assigned to an inline template inside the Inline Editor, it is automatically connected to the corresponding context inside the Dashboard, considering that the recognition rules of both are identical. The major difference between contexts and inline templates is that there may be up to four different context types generated from the same template. This happens in cases such as page elements, as these contexts can correspond to one template: on every page (e.g. every course), restricted to a specific page (e.g. only quizzes), on click/hover, or on page load. Context (and context monitors) names are automatically pulled from their corresponding template. If more than one context is generated from the same template, they need to be manually renamed on the Dashboard based on their specific conditions/behavior. ... View more

In this Impact release, new content is released in Campaigns, Monitors, and Mastery Connect guides. The messages in the Inline Editor and the Dashboard are set to a default size. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instructure. New Content   Campaign   Template Preview Enhance the Content of Assignment Submissions: Students   Enhance the Content of Assignment Submissions: Students Encourage students to use free tools to vary and enhance the quality of their assignments. Visit the Campaign templates tab, import it, and make it your own. Monitors Improved Outcomes Monitor Category Does your institute have Improved Outcomes enabled? Now you can gather insights into the adoption level of this feature using Impact. Monitors have been added to the Out of the Box Instructor Reporting template under the category, Elements of a course > Improved Outcomes. Insights can be viewed in the corresponding section of the Tool Adoption report, under the Insights tab of the Impact Dashboard. Note: The Improved Outcomes tool category should be toggled on to access the monitors and insights. Collaboration Monitors The insights around Collaborations are expanded. The following monitors are available in the Out of the Box Instructor Reporting template under the category:  Collaborative tools > Groups > Web-based collaboration groups  Collaboration > Web-based collaboration (Where applicable to the Student Reporting template under the category.)  Insights can be viewed in the corresponding section of the Tool Adoption report, under the Insights tab of the Impact Dashboard. Note: The Collaborations and Groups tool categories must be toggled on to access the monitors and insights.   Rich Content Editor (Student) Monitors Users can gain more insights into their student’s use of the Rich Content Editor. Two new monitors are available in the Out of the Box Student Reporting template under the category Elements of a course > Rich Content Editor. Insights are viewed in the corresponding section of the Tool Adoption report, under the Insights tab of the Impact Dashboard. Mastery Connect Guides Guides Available in the Out of the Box Support Center Impact provides new Mastery Connect guides published in Canvas Community related to Item Banks available via the Out of the Box Support Center. These articles are available in the Support Center category: Mastery Connect > Item banks.  Note: The LTI Mastery Connect tool category should be toggled on to view the articles in the Impact Dashboard and as an end user. If the institute uses the Desmos Item banks, the Desmos M.C. tool category should also be toggled on.   Updated Features   Messages Default Size of Messages in Inline Editor and the Dashboard Messages created in Inline Editor and the Dashboard are set to the same default size: Hint messages –350 width and 200 height  Systray messages – 450 width and 300 height  Pop-up messages – 550 width and 350 height Fixed Bugs When a subaccount name is changed within Canvas, the change is reflected in the Dashboard User Groups. The user is required to log out and back into Canvas in order to see the name change in the Dashboard User Groups. When creating a new Instance, the Support Button design is created with defaulted settings. ... View more

In this Impact release, user group selection dropdown menu in the Tool Adoption report now reflects user group types. The Impact Dashboard has updated role labeling to reflect more descriptive and appropriate labels. Additionally, the Privacy Policy link is added to the Login page. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instructure. Updated Features   Insights Tool Adoption Role Dropdown In the Insights page, the type of user group is reflected in the Role dropdown, and a tooltip is presented for further explanation. Dashboard Role Labeling In the Impact Dashboard, the word ‘Role’ is reflected in a more descriptive and appropriate label. Previous feature terms along with the updated terms are listed below:  Campaigns Target audience assignment: By role is changed to By user group Messages Message Insights: Any role category is changed to Any user category Any role is changed to Any user group Support Support and Article Insights Any role category is changed to Any user category Any role is changed to Any user group Insights Tool Adoption Report Role category is changed to User category Role is changed to User group Settings Reporting Templates: Edit and Create Role Categories is changed to User Category Any Role Category is changed to Any User Category Custom User Groups Edit Conditions User has one of the roles is changed to User is in one of the groups User has none of the roles is changes to User is in none of the groups Login Page Privacy Policy Link A link to the Privacy Policy is added to the login pages. Support Center Manage Articles: Assigned to Category In the Manage Articles page, the type of user group name is applied to the Assigned to category, and tooltips are presented for further explanation. Manage Articles: Assigned to Filter In the Manage Articles page, the Assigned to option in filters displays the type of user groups. Insights: Any Role Filter In the Insights page, the type of user group names are applied to the Any Role filter and tooltips are presented for further explanation.   Fixed Bugs   User categories are applied to relevant roles for Canvas Instances at spin-up. CourseRole_Student and CourseRole_Instructor are no longer added to Canvas User Groups. ... View more

In this Impact release, new content is released for Canvas Release Notes, Mastery Connect, and Enhancement Tools. The Visibility Settings dropdown in Inline Editor displays the type of user groups along with a tooltip for further explanation. In Support Insights, the Support Escalation Routes new options display. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instructure.   New Content   Canvas Release Notes   Template Preview Release of January 21st, 2023   Canvas Release of January 21st, 2023 Proactively inform instructors and students about the updates that Canvas has made this month by launching this one-message campaign. Guides related to the release are also added to the Support Center category: Just Released every month. Note: Toggle the Just Released Tool Category to on, to access this content. Canvas Release of January 21st, 2023 Mastery Connect   Template Preview Promoting Mastery Connect in Canvas: Instructors   Promoting Mastery Connect in Canvas: Instructors Does your institute have both Impact and Mastery Connect? Promote Mastery Connect among instructors by pointing them in the right direction and assisting them with the basics. Track the usage of Mastery Connect too by launching this Out of the Box campaign. Note: Toggle the LTI Mastery Connect Tool Category to on, to access this content. Promoting Mastery Connect in Canvas: Instructors   Enhancement Tools   Template Preview Enhance the Content of Assignments   Enhance the Content of Assignments There are many free tools available for instructors to enhance the content of assignments but it can be overwhelming. We have explored a wide range of tools and created a campaign that promotes those that integrate easily with Canvas. Help instructors excite students with varied content now! Enhance the Content of Assignments   Updated Features   Inline Editor Visibility Settings In the Inline Editor, the type of user groups is reflected in the Who Should See This dropdown, and a tooltip is presented in further explanation. Visibility Settings   Support Insights Support Escalation Routes In Support Insights, the Support Escalation Routes new options display. The options are updated after the user will take some actions in the Support Center in the LMS. In the chart, Accessed Email Support (email_accessed), Submitted Email Request (email_submitted), Accessed Phone Support (phone_accessed), Requested Phone Number (phone_submitted), and Accessed Chat Support (chat_accessed or chat_submitted) are split. Support Escalation Routes   Fixed Bugs   In User Groups, Canvas based role Primary Student is now correctly defined as Student, and Primary Teacher is now correctly defined as Teacher. Support Center Custom Support Article icons are visible. Out of the Box Walkthroughs are not listed in the Walkthroughs column of the Context Overview table or the Walkthroughs Overview table in the Walkthroughs tab. Articles can be searched in the Support Center using keywords. In Support Insights, the values in the Support Escalation Routes chart are represented correctly as percentages. Adding/deleting/moving categories in the Support Center reflect appropriately. In Tool Categories Active Monitors, adding, removing, and overriding tool categories display appropriately. In Support Articles, when creating a Support Article. the Section ID is disabled until the path to the article is provided. The user can create and display the imported articles in the Support Categories. In Support Articles, users can publish/hide bulk articles. The context placement preview in helpitem is displayed over all other elements. In Support Articles, users can choose a Section ID with an apostrophe, save the article, and display it in LMS. Local Tool Categories section updates when toggled on. ... View more

In this Impact release, Two-Factor Authentication is supported by the Chrome Plugin. The Assign to Users dropdown in Messages, Walkthroughs, Articles, and Support Center categories displays the type of user groups along with a tooltip for further explanation. Additionally, the Role dropdown menu in the Custom User Groups conditions reflects the type fields and displays a tooltip for further explanation. Lastly, the default timezone is set to UTC. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instructure. Updated Features   Two-Factor Authentication Chrome Plugin The Two-Factor Authentication is supported by the Chrome plugin. Content Assignment Assign to Users Dropdown In Messages, Walkthroughs, Articles, and Support Center categories, the type of user groups is reflected in the Assign to Users dropdown and a tooltip is presented in further explanation. Content Assignment: Assign to Users Dropdown   User Groups Role Dropdown Menu The Role dropdown menu in the Custom User Groups conditions reflects the type fields that are populated from User Groups Type roles. Additionally, tooltips are provided where applicable providing further explanation on specific types of Custom User Groups. User Groups: Role Dropdown Menu   Support Center Assign to Users Dropdown In the Support Center, the Assign to User dropdown reflects the type of User Groups where shown. Support Center: Assign to Users Dropdown   Walkthroughs Assign to Users Dropdown In Walkthroughs, the Assign to User dropdown reflects the type of User Groups where shown. Walkthroughs: Assign to Users Dropdown   Settings Default Timezone In the General Settings tab, Coordinated Universal Time (UTC) is the default timezone. Fixed Bugs   Existing users can set a new password following a reset password link. When the dates option is selected for increment naming in tool adoption reporting in General settings, the dates are shown in Tool Adoption report X-axis. When Week numbers is selected for increment naming in tool adoption reporting in General Settings, the week numbers are shown in Tool Adoption report X-axis. In Inline Editor, a user can open a dropdown and select one of its options as a context for a helpitem. A horizontal and vertical scroll bar is added to the Settings menu. At Login, the Reset Password button responds quicker after providing a new password manually and while pasting. ... View more

In this Impact release, new content is released for promoting modules to help instructors understand the module's workflow. Additionally, the lag time for User Groups is reduced for immediate interaction with checkboxes from users. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instructure. New Content   Promoting Modules: Instructors (Canvas Only)   Template Preview Promoting Modules: Instructors   Helps instructors to understand the Modules workflow to deliver coherent content to their students that minimize navigation. Ally and Impact Integration A new support center category, housed inside the Elements of a Course category and linked to the External tools category is now available to users. Support Center Category Additionally, a new reporting template that generates insights around the adoption of the various Ally features has been added. Note: The tool category LTI Ally needs to be toggled to visible for this to be available to both admins on the dashboard and end-users within Canvas Other Updates   User Groups Reduced Lag Time User Groups bulk action checkbox lag is reduced and boxes react immediately after a user action. Fixed Bugs   When a non-valid email address is entered in Login, an error message occurs. In Messages, an outline is displayed around the Global Navigation Menu proactive items. In Walkthroughs steps, the go back to page link is only visible if keyboard navigation is used. When the mouse user interacts with the steps, the link is not displayed. ... View more

Once a campaign is imported in your Impact dashboard, both the campaign shell and the content included become local inside your dashboard. When they are local, they remain unaffected by the Out of the Box changes to the original campaign template. Delete Content from a Campaign When you need to delete a campaign you have imported to your Impact dashboard, you should first delete its content to ensure you keep your Dashboard clean from duplicated unnecessary messages and articles. Instead of removing help items from the campaign, you should make sure you delete the content, which has been imported locally together with the campaign: Message(s) Article(s) Note: You do not need to delete contexts, monitors, monitor categories, reporting templates, and support categories when you delete content from your imported campaign. These are not clustered together to provide localized campaign data but the source of these are localized. Messages To delete messages, navigate to the Messages tab [1] and then to the Manage Messages in your Dashboard [2]. Filter your messages based on the Campaign they are assigned to. Select the Campaign you want to delete. Select the messages that are only assigned to that campaign [1]. Click the Delete link [2]. Articles To delete articles, navigate to the Support tab [1] and then to Manage Articles in your Impact dashboard. Filter your articles based on the Campaign they are assigned to. Select the Campaign you want to delete. Select the articles that are only assigned to that campaign [1]. Click the Delete link [2]. Note: You should only clean up those with your name under the Created by field, as this will display the name of the user who imported the respective campaign. All articles that have a user assigned instead of a campaign assigned were not imported together with the campaign and will exist as Out of the Box content and cannot be deleted. Campaign Shell Once you delete the content imported through the campaign, check whether the campaign shell includes any more help items. If there are no more help items left inside the campaign shell, you are ready to delete the campaign. ... View more