My students are submitting files in a Canvas assignment and are getting the "This file is still being processed by turnitin. Please check back later to see the score" for far too long. For example, this assignment was due Sunday and it is now Thursday and I still do not have a TII report. I need the reports to to start grading and Canvas is not responding to my direct messages. Help!
Note: the assignment requires the students to submit using .doc or .docx files.