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Turnitin Feedback studio not visible for students on Canvas?

Question asked by Molly Anthony on Oct 25, 2016
Latest reply on Dec 4, 2016 by Stefanie Sanders

My students submitted essays on Canvas, using Turnitin as an external tool. I used turnitin's Feedback Studio to give comments and rubric grades to each student.


However, my students are not able to view anything. Going back the the assignment through "Grades" or Assignment" just shows that they submitted something, but they do not have the option to view their submission. The turnitin percentage doesn't show, nor does any other comment or rubric bubble. I tried looking under submission settings, but couldn't find anything helpful. The "feedback release date" was last week.


What is happening here? Did I do something wrong or is this a glitch?