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Attendance (roll call) not showing list of students to instuctor

Question asked by Heather Garcia on Jul 5, 2017
Latest reply on Jul 6, 2017 by Heather Garcia

I have an instructor who is using roll call for the first time and can't view his students in the tool. I have admin privileges, and I can see them. When masquerading as him, I too, was unable to see his students. I can't seem to figure this one out as I have other faculty using this tool without this problem. Has anyone experienced this issue? Do you have any idea what's going on? Thanks!