We are new to Canvas. We have main user accounts created by SIS integration. We are also creating separate training accounts with a separate login for each user. I have a circumstance in which I intended to create two completely separate user accounts, but they are somehow merged into one.
>SIS created an account for Kathy Smith, username ksmith, email email@example.com, SIS ID 1234567
>I then manually created an account called Kathy TRAIN-Smith, username Kathy.Smith, email firstname.lastname@example.org, SIS ID manual1
When I search for user Kathy TRAIN-Smith, it does not exist in the user list. It has been merged with the ksmith user account. I need these accounts to be completely separate, not merged.
I would like to know this happened (was it the common email?), and also how to separate them now. Thanks.