[ARCHIVED] [ARCHIVED] Chat in Canvas Instructor App for Android

[jennifer_boland]

I can't get Chat to work in the Android Canvas Instructor app. Is there a setting on my phone I can change, or is this a bug? I'm using Chat and Zoom for my online office hours while teaching remotely, and I'd really like to leave chat open on my phone app while I work on grading or creating content in Canvas on my computer.

[rseilham]

@jennifer_boland - 

The default chat feature of Canvas works for me in iOS and Android. I just had to make sure the chat feature is enabled in the course menu. Are you using the default Canvas chat or another tool for chat? Please include screenshots if that helps. Thanks. 

[jennifer_boland]

I tried to take a screenshot, but the app is now just redirecting to the main menu when I try to open chat.

[jennifer_boland]

Ok. It was stuck on Student View. I had to log out of Canvas Student and log out of Canvas Teacher. Now the launch window looks like this: 

[rseilham]

@jennifer_boland,

Sorry for the delay in response. Did you solve this issue? I haven't heard of this issue before, so if not, I would suggest you report this to your local tech support so they can investigate and create a canvas support ticket if necessary. 

[jennifer_boland]

Thanks. It's still not working on my mobile app. Our school's eLearning team discourages using the mobile apps, so I will report it to them, but I don't know that they will follow up on it. I suppose it could just be my phone, but it's a pretty recent model (Galaxy S9), so I'd be surprised if that were the issue.