[ARCHIVED] [ARCHIVED] How to contact Canvas Support without using Help Menu?

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abunag
Community Champion

So it appears there's a widescale outage of Canvas, and it made me realize that without the Help Menu I don't have a way to file a ticket with Instructure.  Doing a quick search of the guides did not prove fruitful.  Anyone have info on how to contact them?  Phone numbers or email addresses?

Thanks.

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Stef_retired
Instructure Alumni
Instructure Alumni

Anthony, whenever you can't access the help menu, you can contact Canvas Support directly by sending an email to support@instructure.com .

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nr2522
Community Champion

Hi!

 

Depending on your support package, your Customer Success Manager may be able to provide a phone number.

 

Best,

Nelson

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