[ARCHIVED] App Help

[clynch3]

I have a teacher that when she is logged in to her Canvas account on her Mac Book or either through the Go site on her iPad, can see all of her modules.  When she logs in through the Canvas app, she can not see all of her modules.  Any suggestions?

[stephen_taylor]

Hi  @clynch3 , 

By see her Modules do you mean what canvas refers to as Courses or the Modules within the courses?

Either way here are the IOS guides on how to access both those things:

How do I view Courses in the Teacher app on my iOS device? 

https://community.canvaslms.com/docs/DOC-16683-711561080848 

I hope one or both of these help!

Stephen

[clynch3]

The actual modules that are in the courses.

On Mon, Mar 2, 2020 at 8:19 AM stephen.taylor@blackpool.ac.uk <

[KristinL]

Are these modules collapsed, by chance? ...or are modules completely missing from the Modules list?

[clynch3]

They are not collapsed because she can see some of the units assigned in

the actual module.

On Thu, Mar 5, 2020 at 3:45 PM kristin.lundstrum@delasalle.com <

[Stef_retired]

 @clynch3 , my guess on this is that it's a browser issue, especially if the teacher is using Safari to access Canvas. Macbook users need to update the OS to a current version, whereupon the Safari browser also updates. Please ask her to compare her device specifications and browser version to those listed in Which browsers does Canvas support? and update if that proves necessary.

[rseilham]

 @clynch3 ‌, 

Which Canvas app, student, teacher, or parent? Can you send a screenshot of that the teacher sees in the Canvas app? Thanks. 

[clynch3]

Teacher app. This is what she is seeing now.

On Sat, Mar 7, 2020 at 10:32 AM Ryan.Seilhamer@ucf.edu <

[rseilham · Accepted solution]

I have never seen that error before. I think my only suggestion is for the teacher to report the issue to Canvas through the app using Report a Problem. 

https://community.canvaslms.com/docs/DOC-11853-71156771520