[ARCHIVED] Errors when moving Canvas Sandbox to Official Canvas Course

[RoDe]

When the IT department moves our Canvas Sandbox courses to the Official Canvas Courses, there are sometimes glitches. For example, edits we know we made in the Sandbox do not appear in the Official Canvas Course. Is this a common occurrence?  Also, is there a limit as to how many times a Sandbox course can be used to create an Official Canvas Course? 

[JenMurphyA]

Hello @RoDe , 

I notice this message is in our Additional Products Question Forum. Since it is about Canvas, I will move it to the Canvas Question Forum. Is your department still having issues? 

Sincerely,

Jen Murphy

[RoDe]

Yes, thank you for moving it!

[RoDe]

Hi @JenMurphyA , 

How do I access the question in the question forum?

Thank you!

[Chris_Hofer]

@RoDe ...

Nothing you need to do on your end, really.  @JenMurphyA took care of moving it to the proper place, so you can reply below to the questions/suggestions I had for you.  🙂

[Chris_Hofer · Accepted solution]

Hello @RoDe ...

Have you been able to resolve this issue yet?  I thought I'd check in to see if there's been any update.  When you are importing content from your sandbox course to a new course shell, what is your process for doing this?  Are you:

• logging into the new empty course and then using this Guide to select the sandbox course to import content?  How do I copy content from another Canvas course u... - Instructure Community (canvaslms.com)
• exporting your entire sandbox course to a file and then importing that course export file to your new course?
  • How do I export a Canvas course? - Instructure Community
  • How do I import a Canvas course export package? - Instructure Community
• using Canvas Commons to import a course that had been shared to Commons previously?  How do I import and view a Commons resource in Can... - Instructure Community (canvaslms.com)
• using Blueprint courses?

Any of these options should copy the contents exactly from the selected source.

Also, I am not aware of any limit on the number of times a sandbox course can be used to copy content to a new course shell.

Finally, if you are still experiencing issues with the contents not duplicating exactly, you might want to reach out to Canvas Support to see what they have to say.  They may be able to take a deeper dive into your courses to see what might be going on.  How do I contact Canvas Support? - Instructure Community

I hope this will help a bit.  Sing out if you have any other questions...thanks!