[ARCHIVED] How do you remove a deleted sis login reference

[jarroyo]

How do you remove a deleted sis login from being referenced or showing as already in use when I try to assign it to the proper user account?

enrollments.csv - Enrolled a user 1216961 in course , but referenced a deleted sis login

users.csv - An existing Canvas user with the SIS ID 22103 has already claimed 1216961's user_id requested login information, skipping

[kona]

 @jarroyo , greetings! I’m not sure of the answer to this question, but I’m going to share it with the Canvas Developers‌ group in the Community to see if they can help.

Kona

[jarroyo]

Hi Kona,

Thanks for looking into this.

Take care,

José L Arroyo

Applications and Information Services Specialist

Reading Area Community College

10 South Second Street

P.O. Box 1706

Reading, PA. 19603

610.372.4721 ext. 5046

Confidentiality Statement: This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender.

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[James]

 @jarroyo  

I've got to leave in a minute so I can't write much or test. If I remember correctly, I had to re-add the deleted student temporarily and then I could change the conflicting information. After I changed the information, I could delete them again and import the new student.

[jarroyo]

Hi James,

I had tried that and it tells me that the ID is in use. It is an Instructure.

Thanks,

José L Arroyo

Applications and Information Services Specialist

Reading Area Community College

10 South Second Street

P.O. Box 1706

Reading, PA. 19603

610.372.4721 ext. 5046

Confidentiality Statement: This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender.

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[dnimri]

You will need to add the user back using SIS Imports and then change the conflicting information.

[jarroyo]

Hi Dima,

I will try that.

Thanks,

José L Arroyo

Applications and Information Services Specialist

Reading Area Community College

10 South Second Street

P.O. Box 1706

Reading, PA. 19603

610.372.4721 ext. 5046

Confidentiality Statement: This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender.

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[nr2522]

Hello,  @jarroyo .

Y‌ou can use the "change_sis_id.csv" format as detailed in SIS Import Format Documentation - Canvas LMS REST API Documentation.

Your CSV file will looks something like:

old_id,new_id,type

22103,22103_old,user

Best,

Nelson

[jarroyo]

Hi Nelson,

I will keep you fix to try next time if I ever need to fix another one.

We were able to correct it . She had “ameers” but there was also a deleted “am16961” which was attached to her user account with the SIS ID 1216961. That’s why it kept saying it was deleted.

I manually created a csv file that restored the original “am16961” ID and renamed “ameers” to “ameers1”.

After uploading that csv file, Alexis had two separate login IDs (and SIS IDs) on her user account in Canvas. We deleted “ameers1” and renamed “am16961” to “ameers”, which has her correct SIS ID of 1216961.

Thanks,

José L Arroyo

Applications and Information Services Specialist

Reading Area Community College

10 South Second Street

P.O. Box 1706

Reading, PA. 19603

610.372.4721 ext. 5046

Confidentiality Statement: This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender.

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