[ARCHIVED] Respond to Messages in the Canvas inbox via email

[grant5721]

Whenever I receive a message via my canvas inbox I receive an email notifying me of the message. I would like to respond to the message through my email, but, when trying to do so, I am told, "To reply to Canvas messages from this email, it must first be a confirmed communication channel in your Canvas profile. Please visit your profile and resend the confirmation email for this email address.". How do I resend the confirmation email?

[kmeeusen · Accepted solution]

Hi Grant5721

I just tested this, and it worked fine........

• Go to your account,
• Go to Settings,
• Click the plus sign (+) to add a new email address, and re-add your existing email;
• You will be asked to confirm your new email,
• A confirmation email will be sent to the address you added,
• Follow the link in the email to confirm,
• Delete the original email address in Canvas.

I hope this helps,

Kelley

[kmeeusen · Accepted solution]

Hi Grant5721

I just tested this, and it worked fine........

• Go to your account,
• Go to Settings,
• Click the plus sign (+) to add a new email address, and re-add your existing email;
• You will be asked to confirm your new email,
• A confirmation email will be sent to the address you added,
• Follow the link in the email to confirm,
• Delete the original email address in Canvas.

I hope this helps,

Kelley

[gracehouston]

I had the same issue, but Canvas won't let me re-add my existing email or delete it.

[kmeeusen · Accepted solution]

Hi @gracehouston 

I would suggest talking with your school's Canvas Admin, or submitting a support ticket.

Kelley

[EduardoAleman]

The solution offered here did not help me. There was no + sign in my profile. And my correct email was already there.

[Chris_Hofer]

@EduardoAleman ...

Within Canvas, you need to click on the "Account" icon in the far left-hand global navigation menu and then select "Settings" rather than "Profile".  On the "Settings" screen, on the right-hand side of that page, you'll see an area for "Ways to Contact".  This is where you can add additional e-mail addresses to your Canvas account.  You should already have an e-mail listed there with a star next to it...which marks it as a "default" e-mail address for your Canvas account.  If you see a "!" icon next to an e-mail address, that means there is an issue with that e-mail address that needs to be corrected.  Once you add another e-mail address to your Canvas account, then that e-mail address will show up as an additional column on your "Account" >> "Notifications" screen so that you can configure how often you'd like to be notified about certain things in Canvas with that e-mail address.

I hope this helps to clarify things for you.  Sing out if you have any questions...thanks!