[ARCHIVED] Speedgrade iPad Pro slow loading

[andrew_reed]

Does anyone know why the papers (switching between a paper of one student to the next) is so slow on iPad in the teacher app? I seem to be able to move quickly through the papers on the computer but on the iPad it loads very slowly after I select the paper. 

[ericwerth]

Hi  @andrew_reed and welcome to the Community!  Good question.  My first thought is that perhaps the computer is hardwired to the internet while the iPad is connecting via wifi.  I know that at my institution there is a significant difference between any system wired to the internet and on wifi due to the location of access points and general quality of wifi we have available.  This may or may not be what is happening for you, so I am curious to see if anyone else has other thoughts.

All the best!

[scofieldc]

I noticed that too this week.  I ended up uninstalling the Teacher app and just using Safari.  Everything worked perfectly there.  Just as smooth as on a laptop or desktop.

[KristinL]

Andy - Which version of iOS and the app are you using?

[andrew_reed]

I'm using the most recent updated Catalina on Mac and "Teacher" updated. 

[andrew_reed]

For IOS I am using 13.1.2

[rseilham · Accepted solution]

Thanks for the additional information. This can be tough to diagnose since the iPad could be connecting on a slower network or how the app is rendering/caching the the files on your device. Did it use to be fast on the iPad and not it's not? Ultimately you might have to submit an issue to your local tech support so they can create a Canvas Support ticket where they can test your specific user on another device. Let us know what you find out. Thanks. 

[fontanap]

This seems more like a bug in the Canvas Teacher app than a device connection issue.  It seems sometimes to get confused and to hang  when switching students or loading a student's submission, but it doesn't happen all the time (only when you are in the biggest hurry, of course!)  My MacBook and my iPad are on the same wireless network, but often I can load SpeedGrader pages fine on the MacBook while the iPad is giving me a Spinning Wheel of Death.  (And the hanging problem is not limited to SpeedGrader - that's just when it seems to show up most often, possibly because that's what I tend to use the iPad for.) Closing the Teacher app and reopening it does not generally fix the problem.