[ARCHIVED] Turnitin not working correctly

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CeeKay
Community Member

I am an instructional design specialist and received this ticket:


"I have had one or two students in each class submit the first assignment and it seems like Turnitin is not working properly. Both of these courses were just updated, so I don't know if that is a factor."

I already checked to see if Turnitin is an installed app in this course and it is. I also checked to see if Turnitin is enabled on the assignments and it is as well.

What could be causing this issue?

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Hi everyone,

It’s Maryna, Community Manager from Turnitin. I am sorry you and your students faced trouble uploading assignments and getting reports. Most likely your submission was affected by a drop in submission events via Canvas Plagiarism Framework integration to Turnitin. As a result, there were delays in report generation until the submissions were resent to Turnitin.

Please let me know whether you managed to get reports. If you still face issues, I would recommend raising a ticket with your Canvas administrator and asking them to resend the submission to Turnitin. If you have any questions regarding Turnitin or its features, you are welcome to check out our support center forums here: https://supportcenter.turnitin.com/s/ or reach out to our Support Team directly at tiisupport@turnitin.com. Our team will be glad to assist you.

You can also subscribe to the deploy notes page, change log page or known issues page to be notified of any possible and known issues.

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