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Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.
This behavior has been resolved and deployed to the production environment as of 2/18/22.   Description   When some students attempt to authorize Google for a Google Cloud assignment, it then continu...
This behavior has been resolved as of 2/17/2022 and deployed to the production environment.   Description   Users that use the integrated Google drive service. Labeled as "Google Docs" in assignments...
This behavior has been resolved and deployed to the production environment as of 3/9/22.   Description   When a user taps and holds on the Canvas Student app icon on an Android device, Android opens ...
This case was unable to be reproduced. If behavior persists, please submit a new support case.   Description   When students click on links that direct to a Module item using the Student App on Andro...
This behavior has been marked as resolved as it will not be fixed..   Description   When a parent is logged into the Parent app and goes to Manage Students and tries to change the student color, they...
This behavior has been resolved and deployed to the production environment.   Description   In the Canvas iOS student app, If a user is graded after a due date has passed, the user will see the missi...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   The LTI- Delete ‘what it does’ ...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   In the CanvasAndroid student ap...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   If a favorited course is conclu...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description The embed code generated for Stud...
This behavior has been resolved and deployed to the production environment as of 2/7/22.   Description   When inputting a grade in SpeedGrader with Chrome or Safari, if you close the page before cli...
This behavior has been resolved and deployed to the production environment as of 2/17/22.   Description When attempting to enable the "Allow gradebook users to view and export student first and last ...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   Announcements index in course ...
  Description When a user uses the mobile RCE to embed a video to a discussion via the iOS student app and Discussions/Announcements Redesign is enabled, it will use the media comment css class. When...
This case was unable to be reproduced. If behavior persists, please submit a new support case.   Description When the Canvas for Elementary theme is enabled, if a student accesses Canvas via the Canv...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When you go to view your grades i...
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   Screen readers do not read the ...
This case was unable to be reproduced. If behavior persists, please submit a new support case.   Description When a Studio video is embedded on an assignment page with the "Display Media Tabs" option...
This issue was declined by our team. Please see the Additional Info section for resolution information.   Description When attempting to record a webcam capture in Studio from an unsupported browser,...
  Description When embedding an audio file using the Audio tag in HTML the audio files will not play in Safari or the Mobile apps. Expected Behavior   These files should play in Safari and the Mobil...
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