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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Declined
Published: 10-10-2025
This behavior has been declined as it must be resolved by a third-party vendor.
Description
When embedding a YouTube video with dual audio tracks (e.g. Spanish original + English dubbed) into Canv...
:
Studio
Status: Completed
Published: 10-10-2025
This behavior has been resolved and deployed to the production environment as of 11/05/25.
Description
When viewing a discussion assignment with checkpoints enabled in SpeedGrader, the due date do...
:
Canvas Grading
Status: Completed
Published: 10-10-2025
This behavior has been resolved and deployed to the production environment in iOS version 8.3.
Description
When a student attempts to submit an assignment using text entry in the iOS Canvas Studen...
:
Canvas Mobile Apps
Status: Completed
Published: 10-06-2025
This behavior has been resolved and deployed to the production environment in versions 8.4 and 2.3.
Description
When a media recording is embedded in a text entry submission through the iOS studen...
:
Canvas Mobile Apps
Status: Open
Published: 10-06-2025
Engineers are currently investigating the issue.
Description
Creating a Fill in the blank question with open entry and saving it then deleting any answer appears to delete from the bottom up rathe...
:
Canvas Quizzes
Status: Open
Published: 10-01-2025
Engineers are currently investigating the issue.
This bug is related to a Feature Preview which indicates a feature in active development. Users who opt in to the feature and join the Community us...
:
Canvas Grading
Feature Preview
Status: Completed
Published: 10-01-2025
This behavior has been resolved and deployed to the production environment as of 10/15/25.
This bug is related to a Feature Preview which indicates a feature in active development. Users who opt ...
:
Canvas Assignments
Feature Preview
Status: Completed
Published: 10-01-2025
This behavior has been resolved and deployed to the production environment as of 10/28/25.
This bug is related to a Feature Preview which indicates a feature in active development. Users who opt in...
:
Canvas Grading
Feature Preview
Status: Completed
Published: 10-01-2025
This behavior has been resolved and deployed to the production environment as of 10/15/25.
Description
After the first character is entered into RCE in a New Quiz Essay question, the textbox lose...
:
Canvas Quizzes
Status: Completed
Published: 10-01-2025
This behavior has been resolved and deployed to the production environment as of 10/29/25.
Description
When using New Quizzes Stimulus with questions to the right, the stimulus boundary is being p...
:
Canvas Quizzes
Status: Completed
Published: 10-01-2025
This behavior has been resolved and deployed to the production environment as of 10/22/25.
Description
PPXT and XLSX files do not preview while using the newly redesigned files page. Instead it di...
:
Canvas Files
Status: Declined
Published: 09-26-2025
This issue was declined by the product team. Please see the Additional Info section for resolution information.
Description
When a student attempts to take a classic quiz with an access code, the ...
:
Canvas Quizzes
Status: Completed
Published: 09-25-2025
This behavior has been resolved and deployed to the production environment as of 10/28/25.
Description
The decimal separator causes different behavior based on what you chose in the settings.
If y...
:
Canvas Quizzes
Status: Completed
Published: 09-25-2025
This behavior has been resolved and deployed to the production environment in version 2.2
Description
Scrolling through New Quiz submissions on the teacher app for Android is slow and laggy, addit...
:
Canvas Mobile Apps
Status: Open
Published: 09-24-2025
Engineers are currently investigating the issue.
Description
When Graded Checkpoints are enabled for a Group Discussion, the “Previous” and “Next” navigation options specific to switching between ...
:
Canvas Discussions
Canvas Grading
Status: Completed
Published: 09-19-2025
This behavior has been resolved and deployed to the production environment in version 2.2.
Description
Teachers who are logged in under the root account in a Consortia environment are unable to ac...
:
Canvas Mobile Apps
Status: Completed
Published: 09-19-2025
This behavior has been resolved and deployed to the production environment in versions 8.3 and 4.7.
Description
Excused assignments will show up with a missing tag in the Student and Parent apps f...
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Canvas Mobile Apps
Status: Declined
Published: 09-19-2025
This behavior has been marked as resolved as it will not be fixed.
Description
Puget sound uses biometric to verify MFA, but when they attempt to do so via the mobile app it fails
Expected Behav...
:
Canvas Mobile Apps
Status: Open
Published: 09-19-2025
Engineers are currently investigating the issue.
Description
A classic quiz or a discussion topic that is an assignment can show up twice in the resources tab, when the resource is viewed on both ...
:
Canvas Quizzes
Status: Declined
Published: 09-19-2025
This issue was declined by the product team. Please see the Additional Info section for resolution information.
Description
When users try to take a New Quiz using Respondus, instead of being redi...
:
Canvas Mobile Apps
Canvas Quizzes
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