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Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.

Google Cloud Assignment giving users spinning wheel

Published: 03-02-2022
This behavior has been resolved and deployed to the production environment as of 2/18/22.   Description   When some students attempt to authorize Google for a Google Cloud assignment, it then continu...

"Google Docs" Plugin not loading list of files in Assignments

Published: 02-16-2022
This behavior has been resolved as of 2/17/2022 and deployed to the production environment.   Description   Users that use the integrated Google drive service. Labeled as "Google Docs" in assignments...

Android - Student | Content background is transparent when opened from the quick-launch options

Published: 02-16-2022
This behavior has been resolved and deployed to the production environment as of 3/9/22.   Description   When a user taps and holds on the Canvas Student app icon on an Android device, Android opens ...

Android - Student | Direct links to module items navigate to the module index

Published: 02-16-2022
This case was unable to be reproduced. If behavior persists, please submit a new support case.   Description   When students click on links that direct to a Module item using the Student App on Andro...

Android - Parent | Error seen when trying to change student color

Published: 02-16-2022
This behavior has been marked as resolved as it will not be fixed..   Description   When a parent is logged into the Parent app and goes to Manage Students and tries to change the student color, they...

iOS - Student | Non submitted assignments graded after a past due date will show a missing label

Published: 02-09-2022
This behavior has been resolved and deployed to the production environment.   Description   In the Canvas iOS student app, If a user is graded after a due date has passed, the user will see the missi...

Permissions description for Manage LTI needs updating

Published: 02-07-2022
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   The LTI- Delete ‘what it does’ ...

Android - Student | Non submitted assignments graded after a past due date will show a missing label

Published: 02-07-2022
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   In the CanvasAndroid student ap...

Android - Student | Concluded courses are locked onto the grades widget

Published: 02-07-2022
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   If a favorited course is conclu...

Studio generated embed link doesn't contain allow attributes so player cannot start Youtube videos

Published: 02-04-2022
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description The embed code generated for Stud...

SpeedGrader grades do not save when tab closed immediately after in Chrome/Safari

Published: 02-02-2022
This behavior has been resolved and deployed to the production environment as of 2/7/22.   Description   When inputting a grade in SpeedGrader with Chrome or Safari, if you close the page before cli...

Unable to apply gradebook split view feature on subaccount

Published: 02-02-2022
This behavior has been resolved and deployed to the production environment as of 2/17/22.   Description When attempting to enable the "Allow gradebook users to view and export student first and last ...

Course navigation items intermittently stays hidden when visibility setting is updated

Published: 02-02-2022
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   Announcements index in course ...

[OPEN] iOS - Student | Discussions/Announcements Redesign will hide media comments in the UI

Published: 02-02-2022
  Description When a user uses the mobile RCE to embed a video to a discussion via the iOS student app and Discussions/Announcements Redesign is enabled, it will use the media comment css class. When...

iOS - Student | Canvas for Elementary navigation links not functioning

Published: 02-02-2022
This case was unable to be reproduced. If behavior persists, please submit a new support case.   Description When the Canvas for Elementary theme is enabled, if a student accesses Canvas via the Canv...

iOS - Student | Grade page uses both total and current scores

Published: 02-02-2022
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When you go to view your grades i...

Screen readers do not read the file name when navigating to videos embedded through the Record/Upload Media option

Published: 02-02-2022
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   Screen readers do not read the ...

Assignments with Studio videos embedded and Display Media Tabs enabled can cause the iframe to jump

Published: 02-02-2022
This case was unable to be reproduced. If behavior persists, please submit a new support case.   Description When a Studio video is embedded on an assignment page with the "Display Media Tabs" option...

Unsupported browsers don't prompt user to switch browsers for webcam capture

Published: 02-02-2022
This issue was declined by our team. Please see the Additional Info section for resolution information.   Description When attempting to record a webcam capture in Studio from an unsupported browser,...

[OPEN] Embedded files using the audio tag do not work in Safari

Published: 02-02-2022
  Description When embedding an audio file using the Audio tag in HTML the audio files will not play in Safari or the Mobile apps. Expected Behavior   These files should play in Safari and the Mobil...
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